Double RL — Local services in Los Angeles

Unacceptable Service at Double RL Store

On December 13, between 12:00 PM and 12:30 PM, I visited the Double RL store located at 8150 Melrose Ave, Los Angeles, CA 90046, following the instructions from the Ralph Lauren website to return an item. Initially, everything was fine until the salesperson, Rockie (or Rocky), was unable to find the UPC or SKU of the product. She threw the items on the counter in a disrespectful manner, insinuating that I had not purchased them from Ralph Lauren.

I brought the items neatly folded, and even if I had not purchased them from Ralph Lauren, such behavior is unacceptable at a brand like Double RL—or any store, for that matter. After checking again, she realized her mistake but continued to act rudely and unprofessionally.

Unfortunately, her behavior indicates that she treats customers based on personal bias, offering good service only to those she deems "worthy." A true salesperson should provide excellent service to all customers without discrimination.

I have no negative comments about the other staff members or the store itself, but this experience was so unpleasant that even though this is the closest store to my home, I already feel uncomfortable about returning. I hope the brand takes action to ensure this does not become a standard and that the salesperson learns to treat customers with respect and...

Today is the last time i step foot inside this store. Went in a few months ago and was met with 3 people chatting around the register, i was never greeted, acknowledged or even looked at they were too busy just talking amongst themselves. That day left a very bad taste in my mouth but alas i gave them one more chance today. I thought maybe it was just an off day but nope i was wrong to expect anything else. Different staff same problem. They don't speak to you, ask you questions, nothing at all. I asked one of the staff what the metal was used for the wallet chain and he had no answers, i asked if it would tarnish and yet again no answers. How do you work somewhere and know nothing about the product. For the price people spend here you would think they would try help in any way but i may as well of googled it myself. Whoever is in charge of hiring needs to really take a look in the mirror because their store is one of the most unpleasant experiences...

Racist store avoid , if your are hispanic , latino or african american please listen to me , they did not greet us 4 of them stood there and watched us tge whole time was very very uncomfortable we travoed from sf to la and decided to check out this location since my bf loves ralph literally all he wears but im glad i talked him out of supporting their double RL brand , overall they made us feel like crooks like we didnt belong there , raza porfavor no visiten a esta localizacion son racistas contra los hispanos ....