Golden Goose Los Angeles Melrose — Local services in Los Angeles

The five star review is only because of their amazing sales associate, Josh.

I will keep a long story short and simply say they have long way to go in meeting customer expectations. A brand of this caliber should deliver at minimum mid-tier service. I’m buying limited edition shoes not a replica of a million. The service should reflect that - of all the stores I’ve visited with the brand, expectations have only been met 25% of the time. My visit to Melrose place and the service I received by the lovely, Josh, was the only reason I didn’t part ways with the brand.

The brand is unique in design, craftsmanship, and character. Please address the service issues in your stores and maintain your brand...

One of the worse customer service I have ever experienced. Since I came to the store they didn’t even look at myself, 2 shop assistants were busy with one regular customer. Then somehow I managed to get two pair of shoes to try on, since they brought it to me they didn’t even came and ask - how is it? Do you like it or not? Great shoes, but I won’t buy it at this store, instead I’ll order it online. I won’t buy it at the place where people Don’t Care about them customers. When I was about to leave the store no one even try to say - goodbye. It was on Sunday,...

I haven’t heard the term before “pretty woman’d” but that was the term I heard when one of my friends went there looking for a pair of shoes. Sad because she has been talking about golden goose for a few months now and chose to go to the golden goose store vs other retailers because she thought they would have the widest selection. Poor service for such a nice brand. To management- I’d recommend training your staff better if you want your brick and mortar to be...