Staples Jewelry — Local services in Lyndon

We just moved here and a diamond fell out of my engagement ring while unpacking. Staples was highly recommended on our neighborhood Facebook group, so my husband called around Christmas and asked about getting the Diamond replaced. They stated that the gentlemen who does repairs was on vacation and wouldn’t be back until after the first of the year. Fair enough. I brought my ring in as soon as they opened on Thursday, January 5th, and the lady who helped me was very pleasant, but seemed new. She kept walking back and forth to speak to the gentlemen in the back to answer my questions (Jake) instead of him coming out to speak to me himself, which I found kind of rude. Finally, he came out and said he was a little behind on quotes and they’d have to keep my ring for a few days to get a quote to me. He told me I’d get a quote potentially the next day (on a Friday) or early the next week. Tuesday afternoon, I called because I still hadn’t heard back and they had possession of my ring for four full working days. I received a call back from a lady stating that he was still behind, but I was guaranteed the quote the next day. Wednesday came and passed without a quote or communication, so Thursday morning, I walked in and requested my ring back. The gentlemen who greeted me was very friendly (didn’t get his name, but he had long, dark hair). I explained the situation to him and he apologized and said they’d get my ring back to me. Jake came around the corner and recognized me and said, “Your ring is first on my list today.” I told him I was no longer interested in receiving a quote and wanted my ring back. He got very defensive saying he told me it would be about a week, which was not accurate. He also told me he skipped lunch the day prior because he was working all day trying to further justify his mistake. I told him I would have appreciated a text or call explaining the second delay in what I was originally promised and he said he didn’t have time to make phone calls and again told me he didn’t eat lunch the day prior. I got my ring back and ended up taking my business to another local jeweler who treated me with more respect and got me a quote while I waited.

I try to support local, family owned businesses and I’m sure Staples would have done great work, however, their communication and timeliness was lacking. It should not take over a week to get a quote back and if this is the case, that should be communicated to the customer upfront. I will not be returning to...

My wife lost her grandmother a couple of months ago. She received a large amount of jewelry to go through to keep and do what she wanted with. After us spending hour and hours sorting and going through this treasure trove there were a lot of items my wife could not see ever wearing or wanting to hold on to. A lot of it was real gold and silver. A friend suggested this place to us so we made the hour drive to get an offer. We are alternative in appearance and a lot of jewelry stores tend to treat us bad but here we were greeted by three different people and a smile. After only a 30 second wait a woman (forgot her name unfortunately) pulled us to a side so we could sort and go through everything with her. We were treated well, with respect, and we feel we were valued as customers. She took the time to test things we were unsure about, explain things to us, and educate us as well. We kept a couple of pieces because they usually only buy gold/silver for the value of the metal and any gems or pearls that are on it. She did not have to tell us that, she could have just given us an offer on them, HONESTY! We could not be happier with the offer that was given to us. Knowing the current prices of gold before we went we knew that the price they gave was more than fair. My wife was in an emotional state and the woman really allowed her a moment to feel and understanding. We did not feel rushed, we did not feel like our questions were annoying her. We want to thank Staples (and the lady who helped us) for outstanding service and the empathy shown. We...

went in to sell some sterling I have, first thing should of told me no was when they told me they can tell how much something weighted weighs by looking at it, anyone knows that is a guess and either there gonna loose money or your going to loose money and guess who i am sure looses the money you, they also told me a refinery does not pay 80 to 90 percent of the melt value which is not true, they acted like my valuables was trash and they was doing me a favor, they use pennyweight which is not as accurate as the metric system which the rest of the world uses,. and you can not just look at silver and say 100 Percent sure it is sterling when it is unmarked but they can, bottom line bad experience, arrogrant, rude, I will never go back....