Silver Platters Lynnwood — Local services in Lynnwood

My husband and I have undertaken a new business venture which includes acquiring lots at auction, estates, surplus, etc. at a discounted rate to then restore and bundle the goods for resale. In a recent lot we received over 250 DVDs & Blu-ray discs in pristine condition, many were special edition copies and we did our research and even called ahead to make sure they were interested in buying them as indicated on their website. We even elected to come to Lynnwood because their Seattle location doesn't pay cash for anything. Upon arrival (an hour and a half trip via light rail and walking) the disrespectful employee couldn't be bothered to even look at the DVDs which we had called about two days in a row and took the time to wipe down and check all of the discs). He basically said they weren't interested in buying DVDs as he continued to take DVDs out of the bags without looking at them and sitting them on the counter. Rather than waste any more of my time I told him I didn't want him to unpack everything I had if he wasn't going to look at it. He could have been honest on the phone but he instead chose to waste our time. What's worse, I am disabled, but can't stand being on government benefits. This has been my attempt to do something productive with the rest of my life and I don't have that much time left in this life to waste with those who are disrespectful of my time and energy. Final straw, tomorrow is one of my last birthdays and I wasted dealing with people who were blatantly disrespectful. They of course didn't know anything about my disability or my sad birthday because it shouldnt matter my sad circumstances - whatever my situation they should not have lied to me or wanted our time. I only share this review so people can have an accurate portrayal of their staff and the way they conduct...

The TLDR version; If you want to make a return at this store be sure to make a blood offering to the record store gods before attempting to do so unless you want to be humiliated by its staff.

The longer version; Generally speaking, I have always had a good experience at Silver Platters. They have a great selection of Vinyl and CDs and I will continue to shop there for now. This is why I am not giving them 1 star.

However, I just had an absolutely terrible experience. Yesterday, I visited two of their stores and I accidentally purchased two of the same CD. One at each of the separate locations. My bad. I am an idiot. I admit it. Now I know used CDs are listed as not returnable. But, I figured I would call and ask if they would make an exception and the person I spoke to said yes and was nice about it. There you go this is how you treat a loyal customer!

I head down to the Lynnwood store and I grab the CD I want to exchange. I go to check out and the person helping me out said no returns and this is the worst part, he made me feel like a thief for carrying around the CD I wanted to exchange for a different one in the store. I don't even understand what the scam is he was accusing / thought I could be trying to pull off. He could see on my account I bought the CD twice the prior day. I had the physical receipts in hand. In the past, I have always had a good experience with the same employee, now giving me a hard time, which made things all the more confusing. He ultimately let me do the return, but the whole thing was embarrassing, unnecessary and definitely not worth going through to...

I’m bummed out because I really loved this store. I made an effort to buy records here instead of Amazon, even though the prices are significantly lower online, but the inflexible return policy makes it financially infeasible for me to continue. The quality control of new vinyl is imperfect right now. The pressing plants are at full capacity and that means a lot of new records come with audible scratches, extreme warps, and repetitve tics that are loud during playback. Silver Platters makes it extremely difficult to request an exchange. I’ve also bought used records here. Some are great, but lately the quality of used vinyl has gone downhill at this store. I have had a few records with locked grooves that won’t play (which is not visible when you buy the record), and yet the store won’t take them back. They want me to sell it back to them for pennies on the dollar - which means they’ll then resell it to somebody else who will be forced to deal with the same issue. This, to me, seems wrong. If I buy a product, I should be able to use it. Fair warning to...