Landry Kate — Local services in McKinney

Update 6/2: The owner’s response here is incorrect. In the email I received, they stated that my return was processed on 5/13, not 5/3. As the owner mentioned in this response, I requested to see the receipt for the issued gift card/return. I also stated that I would be happy to remove this review once I received the receipt, which they had specifically asked me to do after telling me it was processed on 5/13. It's been over a week, and they have not responded with that proof. To be clear, I did check my spam folder before posting my initial review to ensure there was no error on my end, but I never received anything on 5/13. However, I DID get the gift card promptly after they saw I had left a negative review, but not a moment sooner. So, I stand by my original statement below!

I’ve waited 10 business days for a return to be processed after sending the item back in perfect condition, in its original packaging, well within the return window—and have heard nothing.

The return policy and return portal on the website fail to provide a standard turnaround time, leaving customers in the dark. Two weeks for one item is inexcusable. This is not just slow—it’s careless. Online...

I placed an order online for 3 items at 20% off, to be picked up at the mckinney store. Was notified that the items were ready. Went to store, picked up my items and tried them on. The pair of jeans and pants unfortunately were too big and wanted to exchange. They had the sizes I needed at the store but when I went to make exchange, I was told that I owed more money because they do not honor 20% in store and I had to pay full price for same items that I wanted to even exchange.I am a die hard shopper and have never had this happen before. I truly do not understand this policy and therefore I returned all items and walked out. Very...

Nice merchandise at a good price. The customer service was vey disappointing. No greeting. Not even a thank to my daughter on her purchase. The sales girl was rude. I've been in this store a couple of times. Same treatment even when I purchased. Sad. A competitor store on the square we'll shop before coming back. Your welcomed in that store and Thanked for your purchase . I managed a variety of retail stores in my time. Customer Service...