Massage Envy — Local services in Miami Beach

Hi, my experience at Massage Envy was terrible for several reasons:

We were supposed to celebrate our wedding anniversary with a couples massage for 90 min. When we got there, the receptionist told us that since we are first time members, she can only take CASH ONLY. I thought this was weird because we were NEVER told to bring cash only, but I didn’t have cash on hand, so I had to walk the streets of dangerous Miami Beach in the dark at 8:30pm to search for an ATM. I finally found one, and returned with the cash. Initially, I was told that I would get a discount and pay the introductory offer of 83 dollars for 90 min. However, Bc I returned at 8:45 (and they close at 10), I wasn’t able to get the 90min and had to settle for 60min. This is when the receptionist proceeds to tell me that it will be 75 dollars! I read online that it was 55 dollars, not 75, for 60 min massages, but then she told me that the online info was incorrect and that it doesn’t account for couples massages. Now to the couples massage—-instead of one room where we are right next to each other, it was two rooms, and they just pulled back the separating barrier! What kind of BS is this?!? So I ended up being at least 10 feet away from my wife and couldn’t enjoy her company. Next, the actual massages sucked! My wife stated that her Maseuse just elbowed her on her back and arms for the majority of the time and she actually felt worse AFTER the massage. I had a little better massage, but we started at 9:05 and he finished at 9:55. THAT’s 50 minutes, not 60 min that I paid for! Plus, he focused on my shoulder joints, pressing down on the same tendon over and over, and spent only 5 min on my neck and head, which is what I specifically asked him to focus on. In the end, my experience at Massage Envy was terrible and dangerous. The location is in the middle of a sketchy area of Miami Beach, and that’s exactly how the receptionist treated us. I would never recommend this massage parlor to anyone and probably will never...

[In response to the reply of my previous review] The problem did not revolve around payment. I entered Massage Envy and Natasha immediately began shaking her head while repeatedly saying "no." I informed her that I was there for a massage and she had advised me to arrive at 3:00 PM. Surprised, she commented that I looked "unusual." Questioning her, she insisted I needed to schedule an appointment for 3:30 I agreeded but instead of of inviting me to wait inside, she requested that I leave. As I waited outside. I called her to book an appointment with the lady she mentioned was available earlier, but she claimed the lady had left early. She falsely stated that only male massages were available, though I had confirmed online and via a call that there were several female massage therapists free that day. Natasha evaded my questions, displaying clear discrimination. Being African-American, I found her behavior unprofessional. She refused to disclose information on available therapists for the next day. Left there with my credit card, ready to book, my needs were unmet. Natasha should undergo better training to be open and inclusive, serving all customers regardless of race, and refrain from labeling customers as "unusual."

I decided to detail my full experience so the manager, staff, and owner can clearly understand my encounter at the South Beach Massage Envy location, where an attempt to enjoy a pleasant massage devolved into this ordeal.

[Previous Review] I had a horrible experience here (Massage Envy) - South Beach location . Natasha at the front desk was extremely unprofessional . I'm writing this review so the Manger, staff and owner can take a further look into her as...

I have been member at massage by envy at miamk beach location since 2013. Some charge on my account for transfer fee, becaz i Was gonna give my one massage to my friend as xmas present. Unfortunately her situations with her membership with company, so she cant use it... Even though i called and said let me Checked with my friends if she still wanna get massage or not. And she dnt want it. I called back and let them know said" forget about it my friend dnt want it" and the lady that i spoke to her name "Yoss " Then 12/21/15 i saw my online account got charged, i called back let them know, and lady, her name Yoss , try to explain it s my fault!!! . And explain to me like i was a kid!!! Excuse me!!!! If you keep have a person speaking to your clients like this! Thats how "massage by envy" keep getting membership cancellation... So I decided to end my membership today 1/3/16 because of the way that your staff handle the situation on the phone poorly and with attitude... I definitely will make sure I Won't recommended anyone to this company

Last, all i want you(massage by envy) to know why you kept losing local and get only tourist (miami beach location). May be just have to train staff properly how to correct situation on the phone !!!! We dnt see you face on the phone but we can listen to your tone that you are using!!!!!

And i will make sure i ll do the best i can to let everyone know about my experience today.... (At miami...