Wahooa Watersports — Local services in Miami Beach

BEWARE* If I can give this place 0 stars I would ! This is a SCAM. The whole experience was TERRIBLE ! Gisela Torcivia is meant to be the host of the operation , however as soon as she collected everyone’s money she gets off the boat and leaves the rest of trip to be run by the boat crew. The site advertises water activities for 30 minutes each however there were multiple people who did not get to ride the jet ski or banana boat at all. The crew only has 4 jet skis for over 30 people (2 of the jet skies are being used by the crew), the entire 3 hours people were waiting around to get on jet sky or banana boat. The banana boat usage by others were thrown overboard as one of the guide crew personnel was going top speed. Everyone in the boat was shocked after the person was heard crying “HELP ME” as she was starting to drown due to child size life jackets. The crew with the jet skis were being extremely reckless with jet skis as they were seen drinking alcoholic beverages. In the trip , The Coast Guard had to board on board along with PWF. There was a deposit of $159 given before hand, and the remainder balance of $513 were given to gizala torcivia by Zelle, over $650 lost. The worst experience in Miami. During the trip, Gisela kept harassing me thru texts accusing me of not paying the balance, trying to scam me of more money. When I sent her screenshots of transactions made , she threw a tantrum and started calling me names “ you rat , keep the money to purchase your wife a lipo procedure. “ truly unprofessional conduct and worst service. When asked for a refund to be issued, she stated that refunds will not be given and is not willing to meet in person or send any corporate/management personnel information to clear whatever scam they...

Rude on the phone, sounds like a scam.

I was calling at least 10 jet ski rental places in the past 30 mins for rates and basic info such as locations and deposits. This location was the only one had troubles giving me an address.

The guy talked to me said a few times that I should give deposit and reserve first (which requires a credit card) yet he claims the business on Google is located norther than the spot they rent jet skis at (Watson island as he claimed) although Google has no mention of this rental location.

When I asked for an address or the name of the business so I can see this is a legit business before I provide credit card info, the person I talked to completely ignored my requests with an excuse of giving me a discount and said "you sound like a whiner".

In addition, when we texted he said they're "not in the renting business, not into making $40", trying to make it look like he's doing me a favor by renting like I wasn't going to pay for it. Ok, now it really sounds like a scam.

Awesome way to talk to potential permanant customers who'd rent every other week. But that's ok, there are other rental owners who talk to potential customers with respect...

My friends and I had a jet ski experience in Miami Beach over the weekend with this company. Our jet ski experience was awesome, however, the customer service was subpar. To start Jenny, the representative, failed to mention that each person in our group had to pay additional $10 each for a jet ski/boaters license. Also, she told me I could pay the remaining balance with cash or card, which was not the case!!! It was either cash or CashApp! This was all very misleading!

Also, when I got inside the grand mall to complete the registration and pay the rest of the fees for the jet skis, I was told to arrive at 430pm to see Gina. I was early, Gina didn’t even arrive...