Macy's — Local services in Miami Township

We went to buy a suit and had an absolutely terrible experience.

An older attendant, named Jon, came over and immediately had an attitude as if we were some major inconvenience, despite the fact that literally no one was in that area of the store. I asked for a measurement and he actually tried to claim that they don’t measure anymore… I questioned this ridiculous statement and he said that they haven’t taken measurements for years. I was there about six months prior for a suit and got measured without asking so I now know he’s just lying for some inconceivable reason.

I said ok we’ll go somewhere else and he gets all aggressive: “Where are you gonna go? There’s nowhere else to go!” I know that there’s multiple other places to buy a suit in the near vicinity, Nordstrom and Men’s Warehouse are less than a 10min drive. So we turn to start walking out and he rushes behind the counter and pulls out a measuring tape. So he gives me a very quick measurement and then a couple jackets to try. Neither are even close to my size so then he has to actually take my measurements because apparently he faked the first time lol.

So I have my size and he immediately tries to up sell me. I work in sales so I appreciate the hustle but politely decline. Again he gets oddly aggressive telling us how we don’t know what we came there to buy.

Finally I tell him that I am in a rush and I will buy a suit but it’s gonna be the one I want. So he rings me up and we leave. I was in a rush as I had an event that evening, hence why I needed another suit, but what he gave me was so dirty that I had to get it dry cleaned and wasn’t able to wear it.

So I don’t know if this guy was just having a bad day but none of his behavior was remotely acceptable. I wouldn’t usually name someone here but this guy legitimately needs to get let go. If I hadn’t been in a rush I would have left immediately and I will absolutely...

While shopping at your location in Centerville, OH. At the Dayton mall. I found a sweater on the last chance rack that's sad $29.96 and under. I found a sweater with a zipper that I fell in love with the style. A clerk scanned it for me and it was 50% off. It was $50 it was still a good deal, but out of budget. Then I remembered the sign. I asked the clerk who helped me earlier. If she thought if we call the manager they might honor the $29.96. She expressed that yes it was a good idea. She said he will do it. Expressing an likely possibility. When I approached the clerk who is ringing at the register. I Explained the situation to him and he said no. It would only be 50% off which was $50 which was still a good deal. I expressed again if he thought a manager might make a different decision. He said no. He expressed that customers are always putting things down where they don't belong. I understand that happens. Although, I can just bet that that sweater ended right back on that same rack. He was always courteous, but didn't offer any other options. Like opening a new CC go something like 10% off. I didn't need it. I just really liked it. I would have bought it for $29.96. I should have at least been afforded the opportunity for a manager to make that decision, as we know they can. I may have even open a card if he ask. I live on a budget $29.96 even has to be considered. I don't really expect any compensation. Maybe we should just chalke it up to a learning experience. It was around 2:30 in the afternoon on Tuesday January 10th. The gentleman was in men's and wearing a black derby hat. I did feel a little indignation when I decided not to buy it. I can't help to think that a manager would have made a...

Called the Macy’s furniture center and no one answered. After calling 3 separate times. Called customer service who talked over me and didn’t listen to my concerns. Said they would transfer me to the store. They obviously couldn’t get ahold of them either so after 10 mins on hold they transferred me to this location. I asked Mya (I believe) if I could have more information on my warranty. She said she couldn’t help me and was going to transfer me to the location I was trying to get ahold of. I told her all the hoops I’ve been jumping through since 10:13 this morning to find someone to help me, it was now 10:55 am. She began to tell me to calm down, in a snippy way and talk over me. Then she said that she “was going to call them on her personal phone and guarantee that they’ll pick up”. This made me incredibly upset, because at that point she was gaslighting my whole experience this morning and being very condescending. Alas the did pick up! What the heck, and then I started to talk through two phones to tell the woman what has been happening and what I needed help with. Mya kept interrupting me and was doing nothing to diffuse the situation. She told me I was making myself upset. No, being passed around 5 different people who can’t help me and where not listening to me was making me upset. She was so condescending. Not once did she empathize with my situation, horrible interpersonal skills. She talked down to me the whole time. I finally just hung up because I refuse to be treated like I’m incompetent. I will never shop at Macy’s again, they obviously don’t try to create a seamless shopping experience for their customers. There are so many other companies these days that actually deliver on quality...