Office Depot — Local services in Miami Township

Ordered a graduation banner for my son. Friday evening I received the email that my order was ready for pick up. On Saturday 5/13 at 12 I arrived to pick up. I was told they could not find it and another employee walked over and was diddling around and would not communicate with me about what was happening. After 25 minutes of waiting (they kept helping other customers and ignoring me) I asked for an update- she said she was downloading the file again and I asked for what and she said to print it out again. Being on a huge time crunch I asked for a time frame and she said "I can't tell you that, it could be super quick or really long it just depends. I can tell you more when it is 2/3 way done and that is if it prints right" Then turned to another customer to help her. I asked again, "Ma'am, we are on a time crunch and it was supposed to be done. Can I please get a time frame?" She ignored me. I went to another employee and asked for a manager. Once the manager came over- he was annoyed right off the bat. He walked over to the service center- I showed him my email with the barcode to my order. He said I don't need that and then a few minutes later said give me your phone. I handed him my phone with the email pulled up even though he was rude and demanding. I am waiting- at this point it has been well over 30 minutes. I again ask him for a time frame and he responds with "She already told you that we can't tell you this until it is almost done". I state "Well, you know what, just give me a refund and I am going to take my business elsewhere" He looks at me as he literally shoves my phone back at me and says "What do you think I was doing? And good luck getting the banner anywhere else because you won't get it". By far the worst customer service I have experienced. All I asked for was communication on what was going on. I will never shop here again. Management and staff really need to be retrained in...

Office depot online. Worst customer service ever. It took awhile to get delivery when I did there was a note that I had to pick it up at Ameristop. I went there and they told me They wouldn't get it for a couple of days. U called office depot explaining to them that I needed this package.vthey promised I would have it the next day at my door. Just leave a note in the door.U did so. No Package. Tracking said it was at Ameristop. Called and Supervisor said it was not there it was damaged. He had lied as half was delivered there and never was rerouted to my address. I was promised that the other half would arrive on Monday but was denied an upgraded delivery. I never received the other package When I called this time they claimed it was returned because no one was at home.( I was at home all day with a sick dog) . I had no note on my door no email, text. call or refund. IThen they said it would be 2 weeks before it would be processed. I explained that was a long time for something I never received. They said they would check if it could be expedited and hung up on me. I realize a lot of this has to do with UPS as well but office Depot did nothing to help the situation. I never go out if my way to write reviews but seriously....

I would have bought an office chair but I forgot to bring the card up to the register and when I told the cashier at the front that I was mobility impaired and wasn't up to walking back to the back of the store to meet another associate her response was, "I don't know what to tell you. I don't know which chair you want."

She never even asked which chair I was interested in. I could have described it and the name of it quite clearly - there was one right next to the register, by the front door - but she couldn't be bothered. The store wasn't even particularly busy. There was no line of customers waiting or anything.

There were a hundred ways she could have helped me buy that chair. As it was, she cost Office Depot a sale AND my business. I'll take my dollars elsewhere from now on. Excellent customer service is what impresses me. This was...