Starbucks — Restaurant in Miami Township

Good quality Starbucks. I can’t call it a “great” Starbucks because there’s a few repeating issues. Sometimes the store will just be randomly closed and while there’s a sign on the door part of why I choose to go is reliability of Starbucks being open and delivering the same product each time fairly consistently, but it’s closed more randomly/often than other Starbucks; however given the pandemic, low salaries employees make, and general unpredictably of all service/restaurant industries, and the fact that I don’t go to other Starbucks often means I don’t have a great basis of comparison to others for the summer 2022 season.

One bonus they have that other Starbucks don’t is the board game collection. They have like 10ish board games and I love this because it’s so welcoming and inviting and loungy- like I’d bring more people and it’s free advertising. Not sure why more coffee shops don’t have board games, maybe stuff gets stolen, kids, pandemic. Expect to spend $6/drink. That’s not worth it for me, but the lounge and friendly staff make the environment the key selling point for me.

Also while they’re slower due to less staff, it’s 5-star service as long as corporate isn’t running a promotion like double star days. This store shouldn’t participate in bonuses and stuff for growth - I think they’re biting a bit more than they can chew...

Simply terrible! I stopped here on my way to get my oil changed at the Ford dealership. I was not acknowledged for a few minutes . Then my order was taken. Then someone came in behind me and placed their order. They received their order before me. I spoke up after two more mobile orders were filled ahead of me. I was met with attitude and told that she makes them as they come in. So I asked for the manager. It was Conner, the same person who failed to acknowledge me and took my order. I explained to him that several orders were filled ahead of me. He got smug with me and said that it’s only been 6mins and there are mobile orders ahead of me. I told him that was the wrong answer and that the two people behind me were already served. I received no apology, only attitude. They seriously need a lesson in customer service. Also, the coffee was awful. This just reaffirms why I stopped drinking...

Normally I enjoy this location, however my experience was different today. I had come from another location due to it being too busy and was pleasantly surprised to see Mad River was not. I was slightly irritated coming in as the app told me they were no longer taking orders online. I walked in and got in line where the sign is (and might i mention where the line has always formed) and proceeded to wait while the barista helped someone in front of me. Then, I started to walk up to place my order when two women who had gotten their after me walked up instead. I didn’t make a fuss, and then turned to see five other people had walked in and formed a line on the other side of the store, NOT where the sign is. At that point I left because I knew I wasn’t going to get helped even though I had been there the longest. Figure out how to organize your store and prioritize customers that have been...