Jared Jewelers — Local services in Miami Township

I would caution anyone who wants to shop here. I came in looking at wedding bands for my fiancé one day, found one I liked, took a picture of it and left, as I was looking at other stores at the time. I fell in love with the one at Jareds and went back to purchase. The ring was not there when I went back. Sadly, my picture did not include the item # and the lady who was helping me told me she couldn't do anything without the item # and that was that. I left, went to my car, got on the Jared website and found the ring. I purchased it online from the Jared website. I also purchased the warranty that includes a free engraving. When the ring finally shipped I brought it back to the store to get engraved. A man helped me, gave me a receipt that had the time written on it for when I could pick up the ring. The next day I went to pick up the ring, another man was helping me and we took a look and it was great ! However, he didn't let me leave because he didn't believe that I had paid for it. He spent time looking in the system for my purchase, even though I had the receipt from the day before and even offered to show him my email confirmations for everything. The last time I went in was for my own engagement ring. My engagement ring was not purchased from Jareds. Anyways, I accidentally bent my ring and stopped in after work one day to see what my options were. On the Jared website it states that they do repairs on jewelry even if it's not purchased through them. The lady that was helping me was entirely unhelpful. She spun my ring around the mandrel for a bit and then shoved it back on my finger. It slid on like normal, but when I tried to take it back off it was extremely difficult. She saw that I was struggling and twisting the ring. She told me not to twist the ring as it can casue damage and I asked her how else am I supposed to get it off, it was very tight. She then proceeded to tell me that my finger was swollen and that I should just use some gel when taking it off and then sent me out of the store. I left feeling angry...

My husband and I usually take our rings to the Fairfield mall location but we were in the area and our church is close by so we thought we'd go to this location. I took in the rings with all the paperwork needed and waited over ten minutes to even have anyone say a word to me. Then they finally took our rings and processed them. I told the man that we would be back the next day after church to pick them up. He told me that would be fine. I arrived at the store a several minutes early and noticed that they don't open till noon, so I waited in the car till close to that time. Then I waited patiently outside. One employee came up and someone opened the door for him. He said that they were not open yet and I would have to wait a few more minutes. I was fine with that because it was still only 5 minutes till. Another man walked up (employee) never said a word to me and was let inside. A minute later he poked his head out the door and told me that they were doing inventory and it would be about 5 more minutes. At 2 minutes till 12 (opening time) he pokes his head out again and tells me that it will be another half hour, at least, before he can let me in. I told him that I just wanted to pick up my rings (I had the paperwork in my hand). He told me that he could not let me in the building because there was "merchandise all over the counters." I told him that I could not wait that long because my husband was at home with my sick son. He wasn't sympathetic and shut the door. I noticed there was no sign outside that said anything about possibly opening late due to inventory and no one mentioned it to me when I was there, the day before. I waited in the car a few minutes and saw at least a half a dozen people walk up to the doors only to be told, I'm guessing, a similar story. Now I am upset with the store and I still don't have...

I took in my fiancés ring to get resized, and some guy with no name tag, mid 50s with grey hair about 6’1”-6’-3”welcomed us in. He took a look at the ring my mom had gave me that was her mother’s and said he can’t resize it because it was plastic with gold paint.Being a metallurgist I work with, mix and melt metals every single day.I already was aware of the fact the ring was gold over silver and even tested the ring with my scratch stone and acid silver test kit (approx. .958-.965 was the result if you are curious). Also there is a jewelers Mark “JA” imprinted on the inside of the ring(most likely jewelers of America from what I’ve gathered) I am not a gemologist so I can’t speak on the authenticity of the gems but, I am 100% sure the gems are not plastic either. He told me these things very loudly right in front of the woman I just proposed to the night before then very aggressively tried to sell me a new ring and immediately suggest 0 down payment plans as if there’s no possible way I could afford to buy a ring out right. It was very uncomfortable and I never thought I would go to Jared and have some shady employee try to use humiliation and manipulation in order to try and force a sale on some young couple because he believed they were ignorant enough to fall for such a greasy sales technique. Even if the ring WAS intact plastic, which I’ve proven it’s not. This was a disgusting display of “forcing the sale” to a newly engaged couple in their early 20s with children who are just trying to feed their kids and pay the rent. Thankfully my fiancée saw through his manipulative sales tactics and we just took the ring somewhere else to get resized. I don’t think Jared is the problem, they just need to weed their...