Hair Cuttery — Local services in Miami

I used to come here but not anymore after my last experience. I had made an appointment a week in advance with Joy and on the day of the appointment I called letting them know I'm on my way. When I arrived she said she couldn't take me in because she was too busy. Well, why wasn't I told on the phone or why couldn't they cancel it sooner before I came all the way here? Her slot was completely free when I had made the appointment. Anyways, I had been wanting to dye my hair for ages, she said a different stylist can see me I think his name was Walter (I'm not sure) well to describe who it was, it was a man with platinum hair, I showed him a picture of what I wanted and he said it has to be his way or no way. That was rude to say and I'm not gonna pay for a hair that I don't want. He must not know how to do it so he wants to give me his own style that he's able to do instead because I had a hair consultation at Hair Healers and they did a test strand on my hair and they said they can do it but because my work schedule conflicted with the availability of my stylist I couldn't make a follow up appointment at Hair Healers. That is why I had decided to come to Hair Cuttery instead, since they were "available" on my day off. I only get 1 day off a week. Unfortunately, it was a waste of my time the person I trust with my haircuts was not available for the appointment and instead I was handed to this man that I don't trust who was very rude "his way or no way." I got up said thanks and left. I didnt argue. I didnt tell him I knew it can be done. If I hadn't had a consultation prior to this, I would have believed him since he is a stylist, but since I do have the knowledge that it is possible he just simply doesn't know how to. I get the feeling the salon hires people that are not professionals and simply hires people with licenses. From my appointment not being honored, to the wait time, to the rudeness, my experience was terrible. I do not recommend. What they could have done better is cancel and ask to reschedule before the appointment. Hire and train staff to treat customers...

I went this morning to this location very determined in to have a cut that was similar to the ones on the first two pictures. Next pictures show what they are able to do. This guy was so friendly and give me confidence that he knew what he was doing until he stared to styling my hair, I was wait a minute, Are you done? He was like yea! I said no you know I thing I didn’t explained my self. I show him once more the po Tuaregs I also draw a little sketch on a paper. But he just literally handled me to the other person in the salon. And told her that she may finish because he WAS NOT ABLE TO DO IT! really. So I was there sitting on that chair my nerves were going crazy graying to keep myself together listening what she was saying to me: “that she understand what I want but she wasn’t in the capacity to do it. And that what I wanted was a perfect style that Tracy or Stacy or who in a held knows will be the good one to do it! I open my eyes I was crying already felling horrible, ridiculous, and very very frustrated that a leave that place. I called corporate which tools a good 15 min to answer, they took a report and gave me a number so I can be fixed some other location. They are very naive if they believe I going to set feet on their locations any other time in my live. It has been three hours and I still waiting for a call that is going to fix this big mess! I don’t think this people even have a license that I’m going to report on the DBPR. They are running this place as a candy store! So you goes to this place and you have to have the hair cut that the person on floor is able to do? So you go on Monday for a freaking uneven cut, Wednesday for a bob, Friday for a Chanel, and Saturday and Sunday for a bold cut???? This is so wrong. I came home and I tried to blow dry and stylish...

Context: I called to inquire about a very specific type of haircut called the Deva cut. This is a special certification on top of the standard state licensure. My hair is very curly, 3c-4a. I wear it natural, and I always have. I do not ever straighten it, nor will I. I have struggled my entire life with people unwilling or unable to properly cut my hair. So, when I call salons, my first question is if they have someone who is certified in a Deva cut.

When the woman answered the phone, I asked for Raul (the name I was given in my reference to this salon), and I explained the above. The woman said “There’s no Raul here, but we’re all state licensed and we’re all good. I know Arturo has curly hair, he could probably do it. You should do a keratin treatment!” I said, “Excuse me? You mean straighten my hair? I don’t want to straighten my hair. I want to know if anyone in your salon is certified in the Deva cut, or at least knows how to cut curly hair, because the last girl claimed she did and fu**ed it up.” She said, “I promise we’re all good here, want to come in today?”

So… let me get this straight, you’ve never heard of the Deva cut. You clearly don’t have anyone who is capable of managing my hair, so you tell me you have openings today and I should straighten it?!!! I feel so confident now. Let me rush right in. I have never been so astounded by such ignorance and disrespect in my entire life. I call in for a haircut for my natural hair, and your recommendation is to straighten it. WOW. Highly unprofessional. You really need to train your staff on professionalism and respect towards people who wear their hair natural. We are tired of people telling us we should straighten it, because it is “prettier” or “easier to manage”. Just be honest and say you don’t have someone who...