AT&T Store — Local services in Miami

Horrible experience at this location! My rep was Louis T, and he completely screwed up one of my upgrade orders.

Strike 1 I got my parents two new iPhone upgrades for Christmas and I told the rep that they would be gifts, to not activate them, that I would activate them after I gift them. He, of course, activated them.

Strike 2 Then, I find out that he added insurance on the phones without my consent. I did not care for insurance and I even mentioned this as well! However, after the order is placed, I then get an email saying "Welcome to Protect Advantage". I get you have to sell this, but sneakily adding it in there is not right!

Strike 3 The rep signed up the devices on the Next Up plan, once again without my consent! I did not care for the next-up service. Something I also mentioned NOT to sign up for!

Stike 4 I was placing this order by doing a trade-in of the previous devices. The rep did not process the order as trade-ins for the upgrades. Leaving me having to pay for the devices in full with no credit from the trade-ins.

Horrible, horrible, terrible customer experience I've EVER experienced!

Be...

My name is Paul Lardi, the owner of MAPS production in Miami Florida. In my industry as a producer, it is all about customer service experience and I always have when going to this location is 110% professional knowledgeable, and most of all friendly! My most recent event was quite dramatic, where, being on a photo shoot a forklift destroyed my phone in less than one hour. I was back up and running, and even told that they would help me trying to say my photos that were taken that day. The team that I am always anxious to see is Glenda David & Elias Collado One of a Kind special 👍 and I absolutely highly recommend if you have the option to be able to go to the specific location and ask for either one of them and if you’re really lucky you’ll get them both I promise you it will be an experience that unfortunately, is very rare nowadays very happy to take the time to share...

Jorge, Elias, and Elianys were amazing! They were very patient, helpful and provided great customer service.

Udate I called the store earlier today before I went in to see if they had the pink iPad in stock and was told by Elianys that it was available. When I arrived to the store I was greeted by the manager only to out that out that it WAS NOT IN STOCK ! Not only did NO ONE APOLOGIZE instead I was asked if I wanted to purchase the blue one! I understand English is NOT everyone first language in Miami but to BARELY speak English to even know the name of the product is actually INSANE to the company. I will be...