LA Fitness — Local services in Miami

Regional team should review this gym manager (Roder), their closing practice and the female staff member who refused to provide her name when I asked for GM contact info before leaving.

Roder (apologies if I misspelled) every evening goes around gym and says "gym is closing in 3-4 min" when really the gym closes in 5-6 min. Intentionally trying to close gym earlier than closing time. Then he announces on intercom the gym is closed 2 min prior to closing, and walks around saying gym is closed and "hurry up" at 9:58 or 9:59pm even before the gym is truly closed. He'll also say on the intercom 10 min prior "this is your last set". The staff also turns lights out in lockerrooms 5 min early, a safety hazard.

I've mentioned to him 2-3 times before the gym is not closed yet which he ignored and would keep walking. This evening he did same thing closing early, telling ppl to "hurry up" right at 10pm so I kindly stopped him while packing my bag right at 10pm and asked him to please stop closing the gym early and telling ppl the wrong times as he does every evening. He instantly starting yelling at me, telling me "it's 10:01pm why am I still there I should have left already". He kept yelling, cussing at me, called me an idiot and said since I'm still there at 10:01pm he's going to cancel my membership (which is retaliation for me making a complaint). I was so harassed I was about to record him to show management later but he said he would "call the police on me" if I recorded him so I didn't.

I then proceeded to walk towards the gym exit, he followed me continuing to yell at me, telling me he's going to close my membership so I stopped by front desk and said I'd like to make a complaint and if I can have the manager's number/email. He then said he's the manager and so I asked for GM's business card or number/email. He claimed he cannot give out her personal info (business info for a complaint is not personal) and refused to give me any managers number/email, I recieved no info. The 2nd male employee behind the desk sat there and didn't say anything, there was a 3rd female employee with light-skin and black hair that came behind the desk and also told me they can't give any managers email/number. I asked for her name and she replied she's not giving her name and she doesn't work there (when she clearly was behind the desk and works there). No employee should refuse to give their name or lie that they don't work at an establishment just to avoid a complaint.

If you go to a store or restaurant, they may close at a certain time but they don't go around yelling and kicking customers out right at the exact second they close or intentionally close early. Per LA Fitness policy - staff shouldn't lie about closing time, or start asking people to leave until 5 min after closing has passed (10:05pm). This is a premium gym, not Planet Fitness. People do not need to be out of the gym at exact moment the gym closes, as long as they are making their way out... Customers shouldn't be yelled at or threatened retaliation for making a complaint. Or refuse to give a managers business card/info, or refuse to give their name.

I'm a working professional that works 9am-7pm, I go to the gym in the evenings. I shouldn't be harassed, yelled at, cussed at, called an idiot, threatened to close my membership, threatened to call police on, all because i make a complaint to please stop trying to close gym earlier than stated closing time. If the manager doesn't know how to provide customer service or wants to leave exactly at a certain time they should find a job that isn't customer/service related.

As a customer at a premium gym, I expect to be treated better and...

Don't sign up! Disgusting management and disgusting behavior left and right!

First of all the machines and weights are spread all over the place. You have to walk back and forth to actually work one muscle group. It always smells horrible in here right when you come in. The saunas are not clean so haven't been able to use those either. There is nothing to really wipe the machines down properly. There is hand sanitizer and some sanitizer to wipe it down but when you actually need it it's empty.

I usually wait at last a month before I write a review but what happened today is enough to make this review.

So there is a blind couple who comes here for a while. Me and my boyfriend witnessed something we didn't like at all. So the girl who is blind was asking for the women bathroom and one of the guys who works here just didn't really help her. So my boyfriend and I overheard that and actually helped her ourselves.

I did go over to that person who works here and made clear that we saw and heard and it's not ok. All of a sudden sudden some rude lady was trying to defend that they know her and all that dragged all of us over to the blind lady and pretty much loudly told the girl to say that they helped her. I know manipulation when I see it especially when we heard it all before and helped her out ourselves. The lady became louder and louder trying to make clear they helped her. So I told her three times to keep her voice down period. Jesus .

Cute how they gonna bully a blind lady together to make her say yeah I didn't need anything. Apparently the guy is the general manager and the loud lady is the operator manager. Great job . It's funny to me how people like that get positions like that. Especially that I can tell for a fact, people who talk like that to members won't be better with their workers.

So after all this happened the next day these guys come up to us and tell us that we are misbehaving and we are bothering people while I was doing a set of back muscles. Telling us that they are going to mark our member numbers and the next time we are getting thrown out. It's interesting how they handle things here especially because we didn't do a thing. So I told him he can cancel our membership. We are not going to stay with a gym which acts out in ever manner you can think of especially because my boyfriend and I are literally on our own thing. Check our Instagram profiles. Disrespectful how they are going at it. Never signing up with this gym ever again. I'm good. We didn't even last a week here and are already tired of their shady business. We didn't like this gym as much to begin with but to tell us we are misbehaving out of nowhere that's just crazy. I got every conversation recorded so I don't even...

I recently joined the Brickell LA Fitness Signature Club, and I am deeply disappointed with the facility’s condition and maintenance. While I understand that LA Fitness aims to provide budget-friendly options for gym-goers, the state of this “signature” location is far below acceptable standards.

Here are some of the most pressing issues I have observed: • Facility Maintenance: Missing ceiling tiles, persistent leaks, and broken water fountains create an unwelcoming and unprofessional environment. • Health and Safety Concerns: Areas of the gym lack functional air conditioning, resulting in high humidity levels that increase the risk of mold growth—especially concerning in Miami’s climate. This poses a serious health risk to members. Considering leaks, mold may also be harbored throughout the ceiling and walls. • Equipment Availability: Equipment is frequently missing, and essential items such as proper pads for hip thrusts are entirely inadequate. For example, the only option available is a decade-old pool noodle, which makes lifting unsafe and uncomfortable. Investing in new pads (which cost around $30 each) should not be out of reach for a club of this tier.

These conditions are unacceptable, particularly for a gym located in the Brickell area, where members expect higher standards. While I understand this is a budget-conscious gym, the current state of the facility reflects poorly on management and the LA Fitness brand overall.

I have included pictures to illustrate the concerns outlined above and hope this feedback will prompt immediate...