Swarovski Boutique Brickell City — Local services in Miami

Sales representative make you feel very unwelcome.. They seem superior to you. No wonder why the store is always empty. I went there few months ago to exchange a gift, and I felt unwelcome. The woman barely wanted to answer any of my questions. When time came for me to finally exchange my gift with something else, the sales woman told me I couldn’t because I didn’t have the credit card of the person who bought it. Wait what ? That is the whole purpose of gift receipt, to not need the credit card. I had the copy of the gift receipt and my name was on it..This woman clearly didn’t understand how the gift card worked.. Swarovski please replace your sales representative with the ones who can treat customers with respect and warmth, and who at least know what a gift receipt means.. Your sales will definitely go up because you have...

Hands down the worst experience ever. Walked in the store and was ignored by all representatives. Not sure if it had something to do with the fact that I was the only African American customer in the store or because I decided to "dress down" and wear some jeans and a ball cap today. Even customers who walked in after me were greeted and offered assistance. I've spent thousands of dollars on Swarovski and its a shame to see that my appearance isn't considered worthy enough by the folks who work there. Needless to say, me and my wife walked out and decided not to purchase...

I was a tad wary to go to this store because of some of the bad reviews. I have been shopping at many Swarovski stores in town, other cities and states and I have never had a poor customer service, some of course better than the others. However, I had one of my BEST experiences at this store. Vanessa H the sales rep on duty was very attentive, patient, helpful and sweet. She helped me choose and earmark my late Valentine’s Day present. I can’t wait to go back and purchase it. This has definitely become my favorite...