The Mile at Coral Gables — Local services in Miami

I moved out June 7, 2019. I was released from my lease upon the Mile finding a replacement tenant per our agreement and their disallowance of sublease/assignment. On that date, my lease was cancelled. I paid all of my rent due to them to my online account until I was locked out of it upon move out. I was expecting a move out summary, per Florida statue within 30 days to the new address I provided upon move out, especially since I had agreed to pay a dump charge for a couch I had no choice but to leave. It has been over 70 days since I’ve moved out. I have called the property, as well as corporate, and emailed the manager for a total of around 10 times as of July 7. They have now surrendered the entirety of my deposit by law and REFUSE TO RETURN ANY TYPE OF COMMUNICATION. No matter who I call, or write to, there is no response at all. It is so unprofessional to treat a former tenant this way.

The management is extremely unprofessional. One time, they did NOT provide me with a notice that I'd accidentally paid my rent late and SWORE they did despite me being home all day that day. The three day notice to cure the $1000 deficiency was never placed on my door. They filed action in court, and this is how I learned of the problem, coming home from law school to an eviction notice and a formal complaint. As a law student, I would NEVER have let this happen because it would be REQUIRED to have been reported to the Colorado Bar Examiners when I applied this past April. It is part of my character and fitness review! This could have destroyed my chances of being an attorney!! I quickly settled that and the case was dropped immediately after calling my bosses friend for help! I was notified and immediately paid them what was due because of my mistake (which I accepted responsibility for!!), and yet, they refuse to do the same! The management has NOT returned a SINGLE EMAIL OR PHONE CALL. Corporate says EVERYTIME "we'll tell them to call you and put it as urgent!" Never get a call back. I finally get someone in the office today, WARREN, he was extremely dismissive, rude, and told me to continue to wait despite me telling him that Florida statute is AGAINST THEM. It was honestly so disheartening! I get you may not know what to do because you can’t do anything personally, but you work in customer service. You know how to at least be kind in a bad spot, but you did not deliver.

Honestly, the place is nice, but it's overpriced and the management makes it just not worth it. I did love my 10th floor apartment, my view, and my space. The amenities were nice, but I didn’t use them much as a student. Kaitlyn and Talia used to be super helpful, so I’ll definitely give them a nod of respect.

I have no choice but to look into legal action at this point! I'm honestly disgusted...

I recently had the pleasure of calling The Mile in Coral Gables my home for two incredible years, and I cannot emphasize enough how amazing my experience was. From the outstanding amenities to the exceptional management team, everything about this place exceeded my expectations.

Let's start with the amenities. The Mile offers a wide range of top-notch facilities that cater to every resident's needs and desires. The state-of-the-art fitness center became my go-to spot for staying active and fit. The swimming pool, with its serene ambiance and crystal-clear waters, provided the perfect oasis for relaxation on hot summer days. And the meticulously maintained outdoor areas were a true delight, offering a serene escape from the hustle and bustle of daily life.

However, what truly sets The Mile apart is the remarkable service provided by the management team. I would like to extend my heartfelt appreciation to Allison, Santiago, and Sofia for their unwavering dedication and exceptional service. Allison's attention to detail and commitment to ensuring everything ran smoothly was truly commendable. She consistently went above and beyond to address any concerns promptly and efficiently.

Santiago, with his friendly and approachable demeanor, made every interaction a pleasant and memorable experience. He was always readily available to assist with any queries or requests, ensuring that residents felt welcomed and valued. And Sofia, with her warm and welcoming personality, created a sense of community that made The Mile feel like more than just a place to live.

I am immensely grateful for the amazing service provided by Allison, Santiago, and Sofia. Their genuine care and dedication made The Mile feel like a true home, and their efforts in fostering a sense of community among residents were truly remarkable.

In conclusion, if you're seeking a place to call home in Coral Gables, I wholeheartedly recommend The Mile. The exceptional amenities, coupled with the outstanding management team led by Allison, Santiago, and Sofia, create an unparalleled living experience. My two years at The Mile were nothing short of extraordinary, and I will forever cherish the...

My daughter lived at The Mile while attending U Miami grad program. I have to say this building and the staff are first class all the way. The property is very safe and super well maintained, everything is spotless clean at all times (I visited as often as I could). The few issues my daughter had (toilet, sink..) were fixed the SAME DAY it was reported, unheard of in my experience. My hats off to Santiago and the rest of the maintenance team. I also cannot give enough praise to Alisson who is the heartbeat of The Mile. There’s nothing like dealing with someone who takes pride in their work, is professional, capable and gives service with a smile….i must have had a hundred different questions before, during and after my daughters stay and Alisson was so helpful with her timely responses and spot on answers and/or suggestions. I can’t thank her enough for making my daughters stay at the Mile feel like home…..if you’re considering living there, don’t hesitate..I don’t think there’s a better place to live in...