I had heard very positive things about Upscale Resale and decided to try it. I had two teacup/saucer wall display holders, a candlestick lamp and two sets of table lamps. The lamps were all in excellent condition. I called the store, spoke to a very nice woman by the name of Sandy and she explained the process and told me she would also email this information to me so I understood how the consignment worked. I received the email from Sandy within 30 minutes. I made an appointment (as they recommended) and took the merchandise in on March 7, 2023. It was not Sandy working at the store that day, but another woman and she told me that they desperately needed lamps. She priced them, I signed the consignment agreement, and she told me the items would be displayed on their website āthe next dayā, I was told that part of their percentage includes displaying the items on their website. I waited two weeks (looking at the website every day), the lamps were never displayed, so I sent an email and heard back from the woman I met in the shop she responded with, āWe donāt display everything on the websiteā, which I found odd because I had an original email that said they did and she told me they did. Long story short, after 90 days you have the option of either picking up the merchandise (if it hasnāt sold) or just leaving it. Itās been over 90 days and I have heard nothing and Iām not going to go back and load everything back up in my car again. Iām not so concerned that it didnāt sell, which is very surprising (considering the lamps were in excellent condition and I was told they needed lamps ), Iām more upset that they made a commitment to list it on the website and they never showed the products and there was absolutely no communication. So I really donāt know if they sold or if they didnāt sell. Going forward I will do what Iāve always done in the past and take what I have to the Goodwill. I will not use Upscale Resale again. The only reason why I gave it two stars and not a one is because of how personable and professional Sandy was; however, that is the...
Ā Ā Ā Read moreYou never know what you will find here! It's like a treasure hunt. I've bought a gorgeous black lacquer and glass cabinet for our living room, a beautiful large framed mirror for the foyer, a concrete crouching cat for the porch, a wooden swivel office chair, and an Asian rug. All were good quality items. I love shopping here and would highly...
Ā Ā Ā Read moreI have been shopping, and also selling a lot of my furnishings at upscale resale. For many years. Have always had excellent experiences, Karmel, the owner I have known for many years and is excellent to work with. Anyone looking for something for their home should definitely check out...
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