Star Tribune Media Company — Local services in Minneapolis

I used my airline miles for a "free" subscription to the Star Tribune paper, but they sent me a bill for $46 (actually, it was from a collector, which demonstrates that the paper doesn't actually want to deal with their own customers). Support said this bill came because they (Star Tribune) kept sending papers to my doorstep after the cancellation date (that's on them). Thankfully they never had my debit/credit card information so they couldn't just auto-draft money at their convenience. Their Support team just read a script as if this happens all day every day. No wiggle room, no solutions, just following the technical policy. I feel bad for the support people who have to deal with this scammy policy.

Anyways, I'll continue to get my news elsewhere and just pay the "stupid tax" this time. I will never give this company another dime. I'm the idiot for believing in a "free" offer, so they got me. Too bad i can't get my airline miles back either.

Be smart...

I have been receiving the Twin Cities Values for three years. Each and every time I have called and asked to be removed from the mailing list (it's opt out NOT opt in service) -yet every month it arrives.

I want no part in generating trash in my city, nor do I want to inflate 'subscriber' counts for the billionaire owner to collect extra money he shouldn't be making by misleading advertisers.

This whole thing is a scam, run by a rotten billionaire.

If the employees owned it maybe they would have better customer service, instead of constantly cutting costs at the expense of the...

Not only completely biased in covering the "news," but the circulation people are worthless. Biased newswriting, bad columnists. Don't trust what's printed in the paper or on the bill. You have to opt out of "special issues" if you don't want to overpay--so I called as required to opt out. Then got charged for the issues anyway. When I called they said there was no record of me opting out. I then cancelled my subscription. But, suspicious of them, I called back to confirm the cancellation and of course they said there was no record of my calling to cancel!...