Genesis Diamonds — Local services in Nashville-Davidson

I really wish I could give this place five stars, I really do.

Let me start out by saying that the process of purchasing the engagement ring, wedding bands was seamless and easy and Ben made one of my most important decisions in my life very simple. My wife’s rings fit amazing.

Now with that said, I did not think I would have a conflict with this establishment. It all started when I first came to resize my ring a little over a year after the original purchase. I was pleasantly surprised that when I first purchased the ring that free resizing and free engraving would be part of the bill of purchase. Now, I don’t know if that was part of the sales pitch (but it was a major influence over me purchasing the rings), because after reading the bill of purchase, I did not see this printed. Anyways, I went in to resize my ring because although it was tight when I first purchased it, i did not think it would start cutting off pressure to my finger. I told them this and I thought it was weird that when I first special ordered they did not size my finger correctly (I have not gained weight or lost weight since the wedding). Well, I felt like I was in luck when I went in because they said they could resize it with their jeweler and I would have it back within a week. I get a phone call about 3-4 days later of them apologizing and saying they could not do it and that they would need to send it to the manufacturer Verragio, I said as long as they can fix it for free I’ll be fine. Low and behold they call me back about a week later saying that they were quoted more than $600 to fix the ring. I said heck no! They rebutted with saying they would try to send it to a third party and see if they could do it. A week later I get a phone call again of them apologizing saying they cannot do it because it is two-toned and they would cause damage to the ring. They then said they would like to help me out by covering half the cost of the original jewelers (Veragio) which was still over $300. I was still appalled by all this because I thought originally that they would cover the cost of the resizing because I was informed when I purchased it that I could resize it for free. You would think after spending over $10,000 with them that they would just cover the cost of the resizing. But now my “ring” gets to be a useless circle sitting inside my wife’s jewelry box while I get to use a $5 silicon ring in its place. Just baffles me that a place that is thought in such high regard would be able to do some thing about this situation instead of me trying to fork up another $600 for a ring that already cost $2100. I’m just disappointed, because this whole process took almost two months (between calls and going there to check on it) and now I’m just stuck with the same ring that does not fit.

Hope this was helpful to any possible...

Horrible experience with their sales team!!! Here is my experience: I came to Genesis to see what ring size I needed and what style ring I liked, because I had never worn any ring before. My boyfriend had told me to go try on rings to see my size and see what type of ring I liked - he told me before going to do this, that budget should not be in my head and he just wanted ideas of what I would like (although I knew the type of ring I would want would be so simple was that on the lower end of the price ranges). I brought a friend along, and was so excited to be there, until the sales rep interacted with me. He started by saying “are you girls having fun?” and it came across very condescending and like we were children playing in the jewelry store, when we were grown adult women excitedly looking at the rings in the cabinets. He took us over to a seat and asked why I was in, asked questions about my boyfriend, and then asked what ring style I possibly wanted. I told him no cushion and no halo for sure and I liked simple and either round or oval. He asked me what my budget was and after telling him I had already had a discussion with my boyfriend and he told me just to look for the style of ring I like so he could shop later…. the sales rep laughed a little, then says “well you don’t go car shopping without a budget do you?” Then he proceeded to tell me stories of when he was a pastor and did pre marital counseling, that all couples always were on the same page about budgets. He started asking me questions about my boyfriend and used my answers as metaphors to diamonds (when telling me about the cut, color, and clarity) including “do you think he’s cute? Do you think he’s smart? Do you think he’s funny?” and ended saying how my boyfriend isn’t perfect and neither is a diamond. He brought out two ring options for me to try on, which were a cushion cut with a halo (exactly what I said I hated) and a simple oval ring. I quickly tried them on and left the store as soon as he was done talking to me. He told me to “come back next time when your boyfriend is with you”. I felt so condescended and honestly felt embarrassed for going there and like I was too young to look at rings (which is honestly none of his business)! It was a horrible experience and after walking out the door, I never came back and went to look at another store down the street which was great and treated me like I was important and where my boyfriend bought me a beautiful diamond ring! The interaction I had was so unprofessional and Genesis lost great customers due to their sales team and I have made sure to tell others about my experience here and...

I have been married for 24 years, but believe it or not, I’ve never had a diamond ring. Life circumstances including marriage at age 21 didn’t really lend us to spending much at that time in our lives, and to be honest, it was never a priority. Fast forward to the present, and five children later, we decided it was most appropriate to mark our marriage with the iconic symbol of love and commitment: a diamond ring. We happened to be next door one day when we decided to “pop in for a look” at Genesis Diamonds where we met Brandon. He showed us around and started a wish list for us, which at that visit, it was truly just for seeing what we liked. A few months later there was one ring in particular that I couldn’t get out of my mind and when the timing was right, we went back in to the store to place an order for it. Only, the right one we ended up buying wasn’t what I went in for…and thank God! As we discussed our likes and dislikes, the type/color of gold setting, our budget, etc, Brandon expertly guided us to try something other than what I was looking at. Upon placing it on my finger, I was like, “Okay, okay. I like it, but it’s so different than what I had in my mind.” Brandon gently and wisely brought clarity to the situation with all of his knowledge of diamonds, rings, and the many couples who come in looking for them. After a two hour visit contemplating our choice, we felt sure, no…ABSOLUTELY sure he had presented us with the right choice. I had to wait 6 weeks for it to come in, but I’ll never forget the day we went to pick it up, to try it on, to see in real life what we created. And…OMG, all I can say is that it is even better than I imagined, it is prettier than I deserve, and it is so, so, so me. How did Brandon know? It’s like he looked into my soul and knew exactly what was right for us. It’s been one week since I picked up the ring and I cannot stop smiling. I get stopped in public, I frequently am told it’s the “prettiest ring I’ve ever seen” and now my five children all want to arm wrestle for who will be the lucky heir. It’s is truly a family heirloom and one of the most precious things my family owns. I cannot thank Brandon and Genesis Diamonds enough for making all of my diamond ring dreams come true. Oh!!! And it was soooooooo worth the...