River Run Condominiums — Local services in New Braunfels

First I have to say we LOVED THE CONDO AND PROPERTY.... We didn't love the staff in the office. One person in particular, from check in to check out she was an issue. She was rude had an attitude.

We arrived to the condos early and wanted to check on check in times and day parking ect. The gates were open and there were no security at the time. We pulled into the gates and as we pulled up in front of the office She met us out side telling us to leave the property and to park out side the gates. I tried explaining to her we have reservations, and to that she just kept saying until we check in to get off the property. As this was our first trip to the river and to these condos we had questions. We left and drove just across the street to Landa river rentals and parked there.

As check in was not until 4pm. We decided by a bus pass and float until the room would be avlb.

As we loaded the bus to come back to Landa after our float I revived a call from the nice young lady at the office telling us that both rooms were ready and we can check in early.

We unload at Landa rentals and the 4 adults and 5 children. (One of witch has a heart condition and one is autistic) proceed to walk across the street to the condos.

Myself and the other mom and leading the way and again we are greeted and told to stay off the property by Beth. Again explained to her we had just revived a phone call to check in early and that we are just trying to check in..... she then proceeds to continue to tell us that only 1 person can come onto the property everyone else must wait out side of the gate on the street.... So I ask her "you want my kids to stand on the street while I check in" she says yes.... I firmly tell her no. My kids will stand right here out side of the office out of the way but within my view. She proceeds to continue on demanding we leave until one of us gets checked in. I walk into the office and ask the lady in there to start getting me checked in and thanking her for the early check in call, i telling her what condo we are in, as she starts to get the papers Beth walks in and says I will take care of them.

She grabs everything from her and proceeds to tell me " she doesn't have to put up with people like me" I calmly told her we have a choice as well and as a first time guest this is the 2nd time she has rudely demanded my children leave the property and I have done NOTHING but try and check on rules and check in times" She finally finished chewing me out and checking us in and we leave.

At this point my kids are embarassed, I am embarrassed, I am mad and upset with how she treated me and my kids, no one really knows why she has been so rude. We get settled into our room and try to enjoy our weekend.

However, after meeting and chatting with 6 different families and groups of people staying at river run EVERY SINGLE PERSON had a similar or worse experience with Beth.

As a first time guest I am not sure I will return to ths place regardless of how much we LOVED the price, accomidatioins, and people there based simply on the way she treated us and almost everyo be there . It's just a sad situation.

This place in general is AMAZING, the set up is great, the property is clean and security does their jobs and are nice , but there is. one person who ruins it and I hate...

Whatever you do, do not stay in Unit 201A. After we first arrived and saw it in person, 2 people in our party decided to stay at a motel because the unit was so disgusting and totally outdated. Clearly NOTHING in the condo has been updated since it was built over 30 years ago.

Bathrooms - Floors were so gross that we covered them towels to avoid touching them with our bare feet. Wad of hair from previous guests when I moved the bathroom trash can to pick up something I dropped. Tubs were stained/discolored, and shower heads so low that I hit my head on them (I'm only 5'6"). 6 towels provided for a room that sleeps 8. We asked for 2 more towels, and the woman in the office gave me 1 bath towel and 2 hand towels saying that was all she had.

Bedrooms - Weird stains on the wall, and the only lamp in our room was a sad desk lamp on my night stand which had a gross, stained shade. Mattress was stiff and squeaked with every move.

Sleeper Sofas - No sheets were provided for the 2 sleeper sofas despite the fact that the room was touted as sleeping 8 people (2 beds and 2 sofa beds), and the extra blankets that we had to use instead of sheets smelled musty as if they hadn't been cleaned recently.

Windows/View - We chose this condo because it has a good view of the river, but in the morning the windows were obscured by condensation due to their old age and poor condition. It was clear the NOTHING in the condo has been updated since it was built over 30 years ago.

Office Staff - The young woman in the office was disoriented to say the least. She struggled to keep her eyes open, her speech was slurred, and she kept rubbing her eyes and sniffling. She seemed to know that she was not in the condition to be serving customers because, after we checked in and were leaving the office, she randomly apologized with a sheepish look. She seemed put out when we asked for towels and sheets.

The only reason that we didn't ask for our money back and stay somewhere else is because we had 6 people and had already paid for tubing at a rental place within walking distance.Additionally, the office staff was not eager to help in other interactions. We would love to talk to the property manager, but the emails to the property go through the young woman who part of the problem.

I've stayed at various River Run condos over the past 30 years, and this was by far the worst condo and experience. I will never stay...

We stayed here for several days for the first time. It definitely has its pros and cons. There are a lot of partiers at night but just loud talking and music. No fights or anything that we saw. They could only be heard while outside on our balcony or if the door was left open. During the day the pool is total chaos. The amount of unruly children was insane. They created more chaos and stress than the drunken parties. It didn’t help the parents did nothing to intervene while their kids were running wild. The pool really needs some sort of rule enforcement. Many tubers entering the condos and pool that weren’t staying there. Security is nice but needs to check wrist bands at the pool. I get kids need to run around and play but there is a time and place. When the pool is packed it’s not the time to have a football match with a group of kids running and jumping and trying to catch it right on top of people. We witnessed the ball hit several people including myself, an older couple, a tiny very young girl (several times), and a group of women trying to talk and enjoy drinks. This all happened every time they were using the pool. Zero concern for others trying to enjoy themselves. They were running around our table dripping water over our food and throwing the football over the table and when we asked them to stop and move away they got worse. The group of women also asked them to stop because it was so packed and they refused not to mention their father telling them they didn’t have to stop. Too much entitlement going on. Everyone had the right to use the pool but couldn’t because the chaos the kids created making it super stressful. It’s not their fault the parents had zero control over their behaviors and enabled it. I don’t know if there are always families that try to run the pool but if so we won’t stay here again. Really need to allow others to be a be able to relax and use the pool too and enjoy their vacations. Everyone is entitled to the pool. Perhaps the guard could round more and asked people using balls to take it to the grass or river. Maybe add a second pool for games...