[solidcore] Dumbo — Local services in New York

Mixed experience - great workout, but major drawbacks:

I’ve been going to this gym for a while now, and I can only give it a partial recommendation. The workouts themselves are tough and effective, and the instructors are fantastic – they really know what they’re doing and push you to get the most out of every session.

However, the facility is another story. It’s consistently dirty. The floors, lockers, and even the bathrooms are often covered in hair, dirt, and trash. It’s hard to overlook this, especially when you're paying a premium for a membership. The cleanliness of the space really needs attention. It’s currently unacceptable.

Speaking of the membership, it’s incredibly expensive for what you’re actually getting. When you compare the quality of the facility and services to the price, it just doesn’t add up.

Another major downside is their class rescheduling policy. You can’t modify the time you’re signed up for less than 10 hours before the class without losing a credit or being charged a fee. This feels very inflexible and as though the company doesn’t prioritize customer experience. It’s frustrating when life happens, and you can’t adjust your schedule without penalty.

Overall, if you're looking for a solid workout and great instructors, this gym has it. But unless you're okay with the cleanliness issues and a strict, inconvenient class policy, I’d say there are better...

I loved how close this studio was to my job, but im over going to this location. While the front desk is really kind and welcoming, and the instructors are terrific. The location itself is always dirty and the last time the water machine was broken. I don’t know if it’s this specific area but I’ve come across very entitled, nasty people at this location. Such as someone barking at me when I didn’t move fast enough for them to get into their locker. It always feels like the A/C is broken or not working properly? Anyway I love SC but I think I’ll stick with the studio in my neighborhood from now on. For almost $50 a class you think that they would try to at least make the...

I am new to this workout, but, if you're expecting a human touch, this place isn't it. Even when there's no impact from rescheduling classes (i.e. neither the class you signed up for nor the one you want to switch to is full, and they have the same teacher) Solidcore insist you lose a credit or pay a penalty to switch. This workout is too expensive to justify that. This is a silly policy and effectively means it's a punishment, not something that otherwise affects the corporate bottom line. I tried calling and the on-site staff is apparently not empowered to exercise any judgment in the matter. I hope this organization will consider revisiting this...