Beam Living — Local services in New York

If I could give zero stars, I would.

Beam has been nothing short of an ongoing nightmare wrapped in false promises and relentless frustration. What should be a seamless, high-standard living experience given the premium price tag has instead devolved into an infuriating exercise in patience-testing and disappointment.

Reaching the management team is akin to calling into the void. Emails go unanswered for weeks, and phone calls are met with vague reassurances that lead to nothing. When you finally receive a response, it's either dismissive or riddled with excuses. They only time you will get a friendly prompt call back is when you want to see a more expensive unit.

Despite boasting a luxury label, the building’s amenities are perpetually out of order or reduced hours or closures. The gym has been closed without explanation, elevators frequently malfunction, and urgent repairs take an absurdly long time to be addressed. Residents are left fending for themselves when issues arise, turning the concept of "luxury" into a cruel joke.

Hidden fees and sudden, unjustified charges have become the norm. The company leverages every opportunity to squeeze an extra penny from residents under the guise of "necessary expenses," without proper justification or prior notice.

The management staff, when they can actually be reached, display a striking lack of empathy or caring. Requests are brushed off with standard corporate responses that promise future improvements that never materialize. It’s abundantly clear that customer satisfaction ranks at the bottom of their priorities.

The old maintenance staff and lobby staff are great, I can’t say a bad word about them. They all mostly have been there a long time and seem to keep the values of the old management team. However, they end up doing a lot of “favors” for tenants because management wouldn’t allow it or give a lot of resistance to what would be regular maintenance.

The building was marketed as an upscale, elite living experience, but it fails to deliver on every front. The common areas are poorly maintained, and the promised luxury finishes are superficial at best. The photos on the company’s website are a masterclass in misleading advertising.

For anyone considering 8 Spruce or Beam in particular as a property management option, I implore you: look elsewhere. The sheer amount of stress, disappointment, and frustration they will bring into your life is not worth it, regardless of how appealing the building’s brochure may seem. Management companies should serve to make residents’ lives easier and more enjoyable—not to actively diminish their quality of living and make the relationship litigious and...

If you’re considering moving into a Beam Living property with a dog, you need to know what you’re actually signing up for — because the reality does not match the advertising.

Beam markets its communities as pet-friendly, but the leases explicitly state dogs are prohibited unless management approves otherwise. There are strict size and breed restrictions, hefty monthly pet fees, and many residents clearly dislike dogs and have been known to report fellow tenants for minor infractions.

At Parker Towers, the one real dog amenity — a turf dog run — was closed and locked for over seven months with no explanation. The temporary alternative was a rat-infested, garbage-strewn, mushroom-growing mulch pit that was also locked at night, meaning the once-24-hour relief area no longer exists.

The so-called “new” dog runs under construction are much smaller, use hard concrete surfaces, and are designed to share space with a children’s playground — which raises serious safety and usability concerns. They have also been plagued by construction delays, with no definitive timeline for when they will actually open.

What was once a genuinely pet-friendly community under the previous management has become an infuriating and disheartening experience under Beam — defined by constant excuses, a complete lack of transparency, and disregard for both dogs and their owners. Management is full of empty promises and excuses, takes no accountability, and treats residents like an inconvenience.

Despite the glossy ads, these are not welcoming places for pet owners. Read the fine print, ask direct questions, and understand that the “pet-friendly” branding is...

Beam Living is just about the most unprofessional and non responsive property management company in New York City. I’ve lived in Stuytown, Peter Cooper for several years and I am moving out BECAUSE of Beam Living. There was a flood in the vacant apartment above mine, months go by and they don’t tell us or check our apartment so over several months the water was collecting in our walls, bubbling the paint and cracking it throughout the apartment. It took a total of 4 months to get people to fix the walls (which had 90% water damage at this point) and to respond with next steps and even then we waited another few months to hear back. Another vacant apartment next to us starting flooding in their kitchen which made our kitchen sink rise with dirty water and eventually started flooding our kitchen with brown water. It took over 2 hours to get someone on the phone to send maintenance to fix it - when they showed up they checked the apartment next door and found the issue along with the empty apartment over flowing with dirty water.

If you are considering moving to an apartment that is under Beam Living - do your research. They are the absolute worst to deal with and literally never get back to you.

Don’t move to Kips Bay Court or Stuytown Peter Cooper unless they change management. It’s not worth the...