Bluemercury — Local services in New York

I will never return to this location as my husband and I were discriminated in this store. We were just walking by the neighborhood in casual outfits since we were out for groceries and I realized I ran out of eye products. Usually I’d go to Sephora but we decided to just check out this store. We walk in, asking for eye masks. One staff was friendly and gave me one box of eye masks which is unfamiliar brand for me so I wasn't sure if I want to purchase or not. And then she told me there's more on the other isle.

I went over with that box of eye masks and wanted to compare with the rest of them. As I was looking, there's this mid age Caucasian sales woman walks out of no where and she ask if we needed help. I said “oh thank you I am helped by someone I just want to see which one eye masks I want.” She’s like “just put down the unwanted products on the table when you are done” as she pointed to the center of the store. I say “sure”. But because I was still reading and comparing, I didn’t put down anything immediately. After a while I done comparing and I gave back the product to the first girl who first helped me immediately. And this woman came out again, and literally looked at my hands and asked where is that eye masks. My husband said “oh we return to the lady who helped us.” She's like “where?!” We had to say it again, “we gave it back to that lady. “ And this women screamed through the store to ask " they gave you the mask? Did they?" after the confirmation, she didn't seem apologetic or nothing about her rude behavior. And she asks “what else are you looking for? “ She was not sincere nor was she kind at all. I almost feel like she want me to get out of the store immediately! I am a huge make up lover and every time I go shopping I like to take my time to compare and buy a bunch of stuff after I pick what I want. But this woman is the most rude sales woman I met. I picked another face wash and pay quickly. But this experience really stings me!

I saw the receipt from the store the checkout employee name is Holiday S. Not sure if it’s her. But I will not take any...

I had an unpleasant experience returning the item I purchased at Bluemercury. I came into the store and the employee turned me down saying that that particular location didn’t carry the brand. Wasn’t helpful at all just wanted to get me out of her hair. Could be at least a bit nicer since the place is expensive. Even Ulta or Sephora would let you return an item purchased at their chain regardless...

Love this location! The manager Marina has really made this branch stand out. Gina is a real professional and knows her stuff. Her easy going manner and patience are 👌. Stop by on Thursdays when the amazing Trish McEvoy make-up artist Alex will give you a new modelicious look that will set your IG...