Brickman's Ace Hardware West Village | Paint | Plumbing | Hand & Power Tools — Local services in New York

I’ve been in here many times but the last few times have been rough to say the least. Workers are rude, roll their eyes, argue with you and don’t seem to know how to help you with basic things like finding the right size wall anchors. I asked worker for help and they told me to look for my size screw myself and that they couldn’t help bc they didn’t work in that aisle. I asked if there was a person who did work in that aisle who could help me and they were quite rude saying things like “if they were here, I wouldn’t be helping you”. The same worker cut another woman off when she asked where bathroom items were and yelled at here “We don’t have no bathroom!”. Among other things, when I was checking out there was a longgg list of non-returnable items, many added in pencil to the list (which means they could edit the list at any time) and a note that said “don’t even ask.” The whole experience was just bad. Would...

Rude - I did not complete my purchase today. Shelf prices do not correspond to what you're charged at the register. I chose 3 clay pots positioned directly above a shelf price of $3.99, and they tried to charge me $7+ at the register. The man at the register clapped back that I needed to read the label on the bottom. I pointed out that there was no price listed on the label on the bottom. I was ready to complete the purchase despite dishonest shelf pricing, but then when I asked for a bag, he said he would not provide a bag. Forget it. Rude rude rude. I am only your customer. I hope this place goes out of business and gets replaced by a Lowes. I understand that items on shelves can move, so the solution is simple - stores need to label each item with accurate prices. Give...

I’m sorry to agree with previous reviews, but the service here was unbelievably rude. I was “assisted“ by someone named Lance. Who stared at me blankly, gave me one word responses, only pointed in the direction of anything I needed, and rolled his eyes and complained about actually having to help me. I only got his name the following day when I had to return the wrong part he sold me - the prior day he told me they didn’t give out names because of crazy clients. When I returned the part, I quietly told the manager that I wouldn’t be coming back because of the rude service. At which point another colleague chimed in “Fine, don’t come back.“ Unless you know exactly what you want and confirm it’s in stock, don’t come here and expect anything resembling customer service let...