Chinatown Center Gift Shop — Local services in New York

Avoid this shop – terrible customer service and card payment issues.

I had a very bad experience in this shop. I bought a small item and paid by card. Since I am an overseas customer, the merchant claimed his terminal showed that the payment was “not accepted.” However, I clearly saw the debit on my card account and confirmation in my bank that the payment was processed.

When I asked for the item I had already paid for, the merchant refused to give it to me. Instead, he told me I had to wait up to 4 hours for the payment to be cancelled, or pay again in cash. I refused, as this is unfair and unacceptable. The merchant then became rude and started arguing loudly.

I even called the police, but they said it was a customer dispute and could not help. A week later, the payment was still not cancelled, exactly as I expected.

⚠️ Advice: Do not trust this shop. Do not pay by card here – use cash only if you must, or better, shop at another store nearby where customers are...

My experience at this store was unacceptable and alarming. The cashier attempted to charge me more than the prices clearly marked on the products. When I refused to proceed with the purchase and left, he followed me onto the street and began verbally harassing me in an aggressive tone.

What made the situation even more disturbing was that, as a man, he confronted me—a woman—in a way that felt like he was provoking a physical conflict. This behavior was intimidating, unprofessional, and made me feel completely unsafe.

Overcharging is bad enough, but combining it with harassment crosses every line of basic respect and customer service. For your safety and peace of mind, I strongly suggest taking your business to one of the many other stores in Chinatown where customers are treated with honesty...

Omg I remember Chinatown when I was young in the early 90’s so vibrant with Chinese emigrants, Chinese parades and so many Asians but now all I can see was Indians and Bengalis owning everything not the same China town I remember. That guy in the picture to the left was the owner it would’ve never been but times change, but never would expect Chinatown on Canal...