Cole Haan — Local services in New York

I ordered their Chelsea boots online but wasn't sure of my fit because they do not carry wide size -- as suspected they were a tad bit bigger, enough to make my feet hurt. I followed the return process and went to the store to return them and was told the boots looked very worn -- I literally only tried them on once to test the fit plus it has only been about 4-5 days. I suspect these type of companies do this to scam the customer as I was offered a store gift card, which I rejected. If they were too worn, why am I receiving a gift card and not my money back? Terrible customer experience and return process -- I thought a reputable brand would be better than this, I rather pick up Nike or a nice pair of Clark's. Will never...

This is the second time I went there in person to test size and style of something I had seen online. both times I ended up picking up a pair. It's a bit chaotic there because of location as it gets a lot of traffic but they have a decent number of sales rep who help out. The comfort of the loafers I picked was amazing, I was replacing an existing pair of Cole Haan loafer. It was good to compare and see the difference and how comforting the new design is. After 30% off it was still somewhat expensive but if all goes well this could last for another 4...

There were 3 very bored people working and very few people in the store as well. Yet, we were totally ignored until I asked for help. One employee was so bored he was trying on shoes himself. Another was talking about how somewhere else had terrible customer service 🙄. Would have loved to buy the pair I tried on but needed a smaller size and the person "helping" me was no where to be found. We walked out super frustrated. I'll just buy the pair I wanted online and spare them...