Crown Wine & Liquor — Local services in New York

Returned a bottle that was corked after being a frequent customer... they refused to believe I had bought it there that week or that when I opened it, it was indeed bad. This is the first time I’ve purchased a corked bottle and returned it in general in probably seven years. I know that they probably hear it a lot, but know your customers. Disappointing, and I won’t ever return there. Shame, as I live nearby and always liked...

I am in a neighborhood with many wine and liquor stores and I had bought from them all but have been a regular at Crown for the last few years. My criteria are simple: I want to well balanced selection, mostly of wines; I want decent prices; and I want help when I need it. And I especially like being recognized as a regular customer. I wish all the local stores I patronize met these criteria, but at least...

I've ordered online twice and have had to call in twice for a status update. Once they said one of the items I requested was past the best buy date and the other time they said they were dealing with deliveries. Those are valid reasons, but why did it take my calling to hear about it? It's the store's responsibility to let the customer know if there...