Crunch Fitness - 34th Street — Local services in New York

I’ve gone to many crunches in my life and was a member in the past. I am visiting New York this week and conveniently this one was right next to where I am staying. I first came in to ask about a week pass which they said was 140 dollars (that’s 14 months where I’m from in Tampa) which is totally fine, I get it, it’s New York. They said I would need to talk to sales rep but no one is in so they gave me a free one day pass and told me to stop in her office after I workout. I workout and the sales rep INGRID VALENTIN was not in her office but the manager was. He was great, he said my best bet was to come with my friend for the next 3 days I am staying in New York since it would be half the price of a 1 week membership that way, awesome. I come back later in the day to workout again since they gave me a pass for the day so I figured I take advantage of it. When I come in, the front desk person calls the sales rep Ingrid Valentin down even though I told him I already had my plan figured out. As soon as she got down I told her I already spoke to her manager and we decided I would just use my friends guest passes at 25 dollars a day for the rest of the week. She immediately gets frazzled and asks why I didn’t call or text her back during the day to which I say I’ve been touring the city all day and didn’t recognize the number. I politely ask if I may go workout with the day pass I got earlier today to which she said sure that’ll be 38 dollars. I show her the pass as it’s says day pass, not 1 workout pass and she said let me see what I can do. Few minutes go by (I highly doubt she called or talked to anyone) and she comes back with; we can honor your day pass you just have to pay 38 dollars for this morning. What an insult LOL. I proceed to walk out, as I’m walking she says don’t worry we have your credit card on file…

To the manager,

Please review this tape, everything I said is accurate and it’s a horrible look for someone to be insulted this bad to feel the need to spend 20 minutes out of their day to write this...

Probably the worst gym I’ve been to in NYC for seveal reasons;

1. I go Crunch through ClassPass and their policy of not letting anybody in if they are 1 minute early or 1 minute late is asinine. I have arrived at 5:11 (5pm with 10 min grace) and been denied entry. They had a 6pm slot available which I booked and they still did not let me in until 5:45. Totally insane for them to not let people in and it isn’t clear what they get out of it other than several poor reviews from classpassers.
2. The actual gym equipment is severely lacking. If you need a certain weight to put on a barbell there is a chance the weight you need will be randomly located on the other side of the gym. It looks like the gym has never been organized and weights just stay where people drop them.
3. Hugely crowded and the layout does not help (there are 2 bench presses perpendicular to each other forcing you to walk over other people). Despite this there is a decent amount of office space and class space that remains unused from the time I am there. For over $100 a month for a gym membership I would expect much better.
4. A few time personal trainers have expected that I would give up equipment to their clients. I totally understand asking to work in, but having a personal trainer should not equate to getting a fast pass to whatever gym equipment you need at the expense of other guests.

Pros: Nice shower and bathroom facilities with towels provided Gym members are friendly and good about sharing space Convenient location

Overall I could never recommend getting a monthly membership here for what you pay. Blink gives you the same experience at a much lower price tag and for the money the ny sports club nearby offers a much...

I would like to express my deep dissatisfaction with the experience I had upon arriving at your gym. Despite updating my credit card information in the gym's application beforehand, I was denied entry by staff member Dianne until I was able to retrieve the physical card and not to mention the way the approach was made by that help desk personnel was inappropriate . This caused inconvenience as I had to contact my credit card company due to fraud protection measures, which required the entire card number that I didn't have with me at that time. It is disheartening to encounter situations where help desk staff provide false information and misuse their position, making the experience unnecessarily difficult for members.Also upon asking several times for the evidence of the statement she mentioned to me she wasn't able to provide me with any substantial evidence for the same . I kindly request clarification on the policy that explicitly states members cannot be admitted without physically retrieving their credit card no matter how far you stay. This situation appears to align with the negative reviews (3.6 rating) on Google for your gym. Furthermore, I recommend implementing regular training for helpdesk staff and managers to ensure accurate assistance and avoid similar incidents in the future. Addressing these concerns will enhance the overall experience for members and foster a positive...