Cult Gaia — Local services in New York

Let me start with how much I love Cult Gaia. I began following the brand in its baby stages. I really grew to love and appreciate the art form it took on. The materials, the creativity - it quickly became one of my favorite brands. I made a promise to myself that I'd attend a store front to receive my first purchase(s) , knowing I probably would not stop myself from really splurging. I remember seeing the design of the store and it's plans via Instagram and I couldn't wait to visit. 2 years later on February 5th 2025, I was on a late night stroll. I gasped when I looked up and saw the store. I walked in ready and eager to learn more about the brand, the products, with expectation that I would recieve the same enthusiasm that I've always recieved via insta. This was not the experience that I recieved. I was so disappointed by what transpired and even contemplated writing this (as you can see it was well over 6 weeks ago). It still seems to bother me the way the 2 girls working that day, were absolutely horrible to me. When I walked in, I was not greeted. There was "no hello", no "welcome in". Instead, I was asked "Do you need something?", almost as if my presence was an inconvience, and therefore I felt uncomfortable or as though I would be a bother to ask for any help. I brushed it off, and continued to roam and look at the beautiful pieces. They just watched me, without ever offering further assistance, even though I was clearly picking up options and would have appreciated help. After about 30 minutes of any interaction, and being made to feel uncomfortable, I put everything back and decided I would just leave without giving the location my business. I was so heart broken to have this dream of a brand I love shattered. I really hope this reaches someone higher up. You guys are phenomal but the client facing staff and lack of enthusiasm for your brand is killing it. I hope I can one day truly get to experience the brand as I thought it to be, so that I may appreciate the brand in all its glory and interact with someone in the company that shares the same passion I...

I’ve never felt so disrespected in a retail store before. From the moment we walked into Cult Gaia’s New York location, the staff—especially one particularly sassy male employee—treated us with a shocking level of rudeness. No warm welcome, no assistance, just condescension and side-eyes like we didn’t belong.

After this unpleasant experience, we decided to leave. As we were heading out—unknowingly through the wrong door—the same employee loudly shouted, “How embarrassing are you guys? That’s the wrong door.” I responded, letting him know this was my first time at the store, and instead of diffusing the situation, the entire staff turned against us as if we were the problem.

It felt more like we were being ganged up on than shopping in a luxury boutique. No customer should ever be made to feel that humiliated, especially by employees who are supposed to represent the brand. Cult Gaia may have beautiful designs, but this experience was enough to ensure I’ll...

Do NOT buy anything here. I purchased the Zenya Dress - Gold and was disappointed the moment I opened the package with its poor quality, but my bad experience only just started. When I returned the dress, I was informed that I would not receive a refund because there was a large hole. There was NO hole when I returned the dress and it was damaged by their returns team. I immediately tried to get into contact with them, however, instead of trying to resolve my dispute, they tried to send the dress back. After multiple emails (there is no phone number and they will not connect you with anyone via phone) and getting nowhere I made a dispute with my bank. Weeks later, my bank informs me the dispute is now closed. Cult Gaia now tells me it could take up to 75 days to process a refund since somehow the dispute is not resolved on their end. What an absolute terrible experience for a brand that wants to sell...