Dodge YMCA — Local services in New York

I am writing to formally address an incident I witnessed at the Dodge YMCA involving personal trainer Janice Campbell. I believe it’s important to bring attention to this matter, as it reflects poorly on the standards of behavior expected from staff at this facility.

While at the gym, I witnessed Janice engage in what I can only describe as inappropriate and harassing behavior towards a paying member. The incident occurred when the member was using a machine, and Janice demanded to "work in" on sets. The member kindly asked for just one more minute to finish their set, but Janice responded by rolling her eyes and badgering the member. She made several comments, including stating that she "works here," was "in a hurry," and had "the right to work in," despite the member’s polite request to wait.

To clarify, the member asked for a brief moment to finish their set. It is worth noting that the machines to Janice’s left and right were open, and the gym was not crowded. Janice could have easily chosen one of those machines while waiting, but instead, she chose to confront the member in a manner that seemed more about asserting power than about respecting gym etiquette or personal space.

I want to emphasize that this behavior is unacceptable and goes beyond a simple misunderstanding. It felt like bullying, especially when directed at a member who was simply trying to finish their workout in peace. This is not the standard of professionalism or respect one should expect from a staff member, particularly at a community-focused organization like the YMCA.

After the incident, I spoke to the member in the locker room and let them know that I had witnessed the interaction. I also expressed my concern that this kind of behavior from Janice has been ongoing. It’s disheartening to see such entitled, disrespectful conduct from someone who is supposed to be a role model and trainer for others.

I hope that the YMCA takes this feedback seriously and takes appropriate action to address this matter. Everyone deserves to feel safe and respected in a gym environment, and it’s disappointing that an employee acted in a way that goes against the values of the...

I have been going to this Ymca for around 13 years now, and I had a terrible experience on sunday. This is not the first time I felt this way and I have experienced this kind of disorganization the past few months. I understand it is a Ymca and there are a lot of kids that go there on Sunday but what the Y was allowing was inappropriate. I'm fine with the kids yelling and running around the locker rooms. I am fine with them running around the showers, but I am not okay with them being on the tread mills and in th weight lifting area. This is an area just for adult and children should not be allowed. I pay 75 dollars a month to be able to work out, and on a day the gym is packed there should not be little kids playing around and messing around on the machines, when paying members want to use those machines. There was a five year old running and playing on a treadmill, there was another kid just sitting on a bike, there were a bunch of little kids just hanging out on the machines, and worst of all there was a little kid sleeping on one of the weight machines. There were barely any Y employees walking around and the ones who were didnt say anything. This is the adult space. The gymnasium, the classrooms, and pool are the spaces for the children. I wanted to ask an employee what the policy with children were and I had to search high and low to find one. When I asked her about the policy she seemed less than interested and extremely apathetic. She did tell me that the rule was that 12 year olds were allowed in that space with an adult. That's fine but that wasn't the case in this situation. This Y is clearly mismanaged and disorganized. They have no respect for their paying members and do not establish any kind of order in its gym. They are lucky one of these children have not been hurt or worst, because I guarantee you that one of these parents who lets their kids play on these machines like their playground equipment would not be so happy and probably would sue if their kid got hurt. I am very unhappy and seriously considering canceling my membership and going...

Today we decided as a family to join YMCA and enjoy the swimming pool.. what got ready with my girlfriend and daughter, shw as vert excited to go to a pool.

I get there and ask them about the pool, of we couls use it, we asked about the swimming hut, they told me it was 10$ each, they were busy and only one guy at the front desk, while completing application i asked multiple questions about the pool and activities, he would answer later you can look at the schedule, so i let him finish to later look at it. He charged me 100 initiation fee and 136 for monthly fee. Once we paid, took pictures, over an hour later, we ask again for pool and activities and we started looking at schedule when the last time for Families in the pool was finishing. To start offx they never mentioned me there was very restricted times about using pool with kids, second by then it was to late to use it, we been 2hs there, we paid over $200 and we were denied to take our daughter to the pool, she was crying, all a big mess for my family. Customer service wasnt good at all,we were talking about the pool, i asked to buy the huts for the pool and they do not tell you that you need to wait another day? I asked for a refund, they couldnt give it. I have to wait until Monday, they had no supervisors or Managers.

Honestly i was so excited to find a gym i could go and train while my girlfriend and daughter would enjoy the pool. They ruin my sunday.. now i want my refund, and i am out of gym again, need to...