Empire Psychiatry — Local services in New York

If you review my Google profile, I believe this is the first negative review among many many positive reviews I've posted over the years.

I was not treated fairly by certain staff members at Empire Psychiatry.

I was suddenly dropped as a patient. Forcing a lapse in my healthcare and medication for some months causing severe consequences to my health and wellbeing.

I was given conflicting information and instruction by staff (regarding scheduling of appointments and policies around prescriptions) which suddenly led to me being dropped. I was denied any communication with my provider, Maya. Who was a member of my network of medical professionals for some years and someone that I developed a long and trusting relationship with.

I had an excellent relationship with my provider, Maya, and (really) all of the staff I interacted with up until some new hires approximately late 2024. I have and will continue to recommend and speak highly of, Maya.

I am editing my original review due to documents I received threatening legal action. My original review was the truth and described the events as I understood them.

I wish no ill will to anyone but a patient like myself has little to no other recourse. I feel that doctors, prescribers, and practices need to have some type of responsibility to their patients even when dropping them.

To be clear I am not claiming to be perfect. I did miss an appointment here or there over the years working with Maya.

I am sure whoever was behind my discharge felt justified and has their reasons. Maybe they are right and I am more at fault than I realize. Like I said I'm not perfect.

One thing I do know is I saw Maya for years. We never had any issues.

I am currently seeing someone similar to Maya at a completely different practice. I have had zero issues. I haven't missed a single appointment. I receive my prescriptions regularly and promptly. I have no trouble Scheduling appointments and have...

Five star is too low for this place for what they have done for me. They saved my life. Thank you so so so much, Maya.

I was in a very very bad place a year ago, mentally and physically because one of the medications prescribed by my previous psychiatrist almost landed me in a coma, in the middle of which I had to stop seeing him because I couldn’t afford to pay him $400 plus per hour because I was not functional enough to work.

It was a vicious cycle and it took a lot of courage to call Empire, I was so desperate for help and they were the only one who took my Medicaid insurance.

From the receptionist to the Psychiatrist are SO AMAZING. I can’t say enough good things about them. Maya is incredibly kind and empathic human being and I was consulted every step of the way about my care. Even when I forgot appointments ( executive functioning isn’t the strongest in the middle of an” crisis) and didn’t show up in the teledoc video room, Maya would call my phone and we would have our consult.

Making an appointment was always easy and I actually look forward to calling in for medication refill because of how nice everyone is! Also, getting medication refill was a breeze.

Because of the incredible compassion and care I received from Maya and team, I stabilized from a horrible horrible place to where I could go back to work in less than three months.

Fast forward to nine months, and I am thriving. Got an amazing new job in a leadership position and I am in a very good place mentally and emotionally. Thank you guys god all your hard work and for saving my life.

Healing IS possible with...

I can't say enough good things about the staff and the practitioners here. I came here for a second opinion for my  teenage son, who has a variety of complex issues that I felt were not being fully addressed by his previous psychiatrist. The staff scheduled us an appointment quickly, and were very pleasant to deal with.

My son saw Dr. Joel who was incredibly thorough and explained everything about his proposed treatment plan. He was extremely knowledgeable and I felt very comfortable with his rationale. We've had two appointments so far and I already see changes in my son, who actually for the first time doesn't mind going to his sessions. I'm very grateful to this psychiatry office for...