Equinox NoMad — Local services in New York

I wanted to write about the tour / sales rep experience along with my actual experience at the gym. I was assigned to meet with Scott but he was apparently out so I got Marcos. It was easy to book online through the website and it was nice to take advantage of the holiday sale where they waive the initiation fee. Upon entering the lobby, I loved how nice the lobby is, great place to relax , take a phone call and recuperate with their nice lounge chairs with plenty of tables. Concierge was so nice. Marcos seemed nervous when he greeted me, and kinda is gave me vibes that he was judging me upon first appearance, which is human nature but its safe to say that i did not fit their typical customer mold of being a hot athlete or rich finance bro/chick. Nonetheless I made it a point that i am postpartum and have a modest goal of working out 3 times a week with some cardio and group classes in mind. The facility itself was beautiful with a comprehensive map showing what equipment and studios are on each floor. The equipment easily is worth 25k, it was nicely organized, and each floor was being cleaned 24.7. There is plenty of space to lift weights, a stretch area, and plenty of cardio machines that are state of the art and not on top of each other. The studios are amazing, it is so nice to have all the equipment and mats you need already with their easy to use equinox plus app to book classes 26 hours in advance. Loved that they do spin classes too. There is also good reformer Pilates studio for those who want 1 on 1 private classes. The spa looks really relaxing and very cozy, i would totally take a nap in there. The scented towels and water stations are also a big plus. What annoyed me with sales is they don't go over billing questions like how to do i freeze or cancel , what are the plus and minuses of doing a membership at on location versus passport which can get you into cool places like Hudson yards. i also got no explanation about how to contact billing, but reviews show concierge as the domain to contact so when I brought it up he agreed that was the route to go. It also is not clear why some places cost more than others along with what day passes or guest passes you can use. He also didn’t volunteer that you can upgrade or downgrade/freeze membership anytime. There was a big push to book their fancy personal training packages and go with the free fitness test which probably leads to big lectures about why you need to book a trainer. Seemed like Niko was a popular trainer he used himself. You can easily expect to spend an extra 2k on these types of trainers on top of the hefty 285 you pay a month. Even when you workout in the gym you will see trainers look at you like a hawk hoping to connect with you as a potential client. Really awkward. I guess they all make commission off of these things. Either way expect an amazing workout in the classes, so much to choose from between barre, cycling, running, rowing, strength training, yoga, heated yoga, Pilates, ab workouts, the list goes on and on. I have thoroughly enjoyed each class and yes instructors are hardcore from like Penn State, but they really give it their all. When that is all done, you can enjoy their amazing steam room with clean showers, and amazing grown alchemist skin care products. i also appreciate their high end hair tools, hair ties, shaving razors and hair ties- its also nice that they have good lotions after you shower and plenty of stations to sit and change or do your makeup. I do wish this place had a pool/jacuzzi or dry sauna. lockers are also kind of small, but no lock is needed. You can take advantage of their coat check near the locker rooms. Overall, it is safe to say that this gym is worth the money and has the luxury perks but it is probably not the top equinox location- it has the...

This club is awful and not at all worth $300 a month. I was told when I joined that it was “never crowded” but that was a lie — this is one of the MOST crowded gyms I’ve ever been to, much more than a regular bodybuilding gym.

More importantly, there’s a bunch of facility issues they constantly attempt to cover up. There was water damage in the first floor ceiling that tore a hole through it. I constantly receive emails about water outages throughout the club (shower and drinking water). We were kicked out once because the lights were flickering like crazy which I’m pretty sure is a electricity hazard. The basement fully SET ON FIRE once because of a dryer overheating and we had to be evacuated. I tried to attach photos but Google deleted my review unless I removed them.

I’ve heard from trainers that they are instructed by management to go up to random people and try to sell them sessions constantly. Why am I paying $300 to be bothered by trainers non-stop? They are also treated extremely poorly and pretty much exploited (only paid $20-30 a session for the first few months, even though Equinox charges ~$150) so good luck finding a trainer to work with who won’t quit after 2-3 months. I met a trainer once who quit after two days.

The “luxury customer service” they try to sell you is a complete lie. The sales people will tell you anything to try to get you to sign up, but once you’re in, you’re on your own. And it doesn’t feel like a luxury gym by any means, aside from the fact that the gym itself is pretty and the machines are nice. Everytime I’ve filed feedback for something in the past, it’s brushed over with the most flippant or ridiculous response — but no action.

The staff and front desk are amazing for the most part; I’ve met some people here who are great, but other than that my experience has been horrendous. I’m trying to speak to them currently on the basis of all aforementioned issues and am just being ghosted or given the runaround. This customer service isn’t even worth a dollar a month, much less $300. You’d get better customer...

Equinox Nomad stands out exceptionally from EQX’s other locations. You can really tell they have invested in their entire TEAM from Management to the PT Team, The Membership Team and the front desk. The layout of the equipment was definitely thought out enabling yourself to multitask without being interrupted as well as being able to “work in” with other gym members. The highlight of Nomad for me is Brian K. I was practicing my muscle ups and he offered his guidance making them look EFFORTLESS and since then I have been working with Brian on progressing my strength with his expertise in calisthenics. He is extremely passionate about calisthenics and it shows both in his programming and patience. It’s not a goal I can hit overnight therefore I am committed to mastering the muscle up with all the prep work and programming that it takes. Brian is a fantastic coach and I look forward to sharing my progress here in a few months time. I highly recommend Eqx Nomad...