Jennifer Woodhull Director of Operations

I hope this message finds you well. I am writing to follow up on a pending matter regarding the refund you kindly promised following our visit to your restaurant, The Smith, on December 31, 2024.

As I previously mentioned, during our dinner with a group of 12 people, a serious mistake occurred when an alcoholic beverage was mistakenly served to one of my minor children instead of the lemonade he had ordered. Following my complaint through the OpenTable platform, you responded promptly and, in a subsequent conversation on the same platform, generously offered a 100% refund for our dinner. You also stated that the refund would be processed within 72 hours.

To date, I have not received the refund or any further communication explaining the delay or the status of your commitment. Earlier today, I attempted to obtain an update on this matter without success, which prompts this email.

I greatly appreciate your previous attention to this issue and understand that unforeseen delays may occur. However, given the time that has passed and the nature of the commitment made, I kindly request that the refund be processed promptly. Additionally, I would appreciate written confirmation regarding the status of the refund to bring this matter to a satisfactory close.

I trust that you will address this matter expeditiously so that further action will not be necessary.

I look forward to your prompt response.

Best regards,

Arturo Quinonez.

Ps. You employee offered me a cal and a full refund and that did not happen.

Jennifer Woodhull Director of Operations

I hope this message finds you well. I am writing to follow up on a pending matter regarding the refund you kindly promised following our visit to your restaurant, The Smith, on December 31, 2024.

As I previously mentioned, during our dinner with a group of 12 people, a serious mistake occurred when an alcoholic beverage was mistakenly served to one of my minor children instead of the lemonade he had ordered. Following my complaint through the OpenTable platform, you responded promptly and, in a subsequent conversation on the same platform, generously offered a 100% refund for our dinner. You also stated that the refund would be processed within 72 hours.

To date, I have not received the refund or any further communication explaining the delay or the status of your commitment. Earlier today, I attempted to obtain an update on this matter without success, which prompts this email.

I greatly appreciate your previous attention to this issue and understand that unforeseen delays may occur. However, given the time that has passed and the nature of the commitment made, I kindly request that the refund be processed promptly. Additionally, I would appreciate written confirmation regarding the status of the refund to bring this matter to a satisfactory close.

I trust that you will address this matter expeditiously so that further action will not be necessary.

I look forward to your prompt response.

Best regards,

Arturo Quinonez.