Rodo — Local services in New York

UPDATE: It has now been over 30 days since I wrote this review. David the VP from Rodo contacted me after my initial review and promised to make this situation right, and acknowledged that the way this was handled was not acceptable on Rodo’s end. Although, since we spoke I have not heard back from David and Nissan still has not received any payment. The next step is unfortunately small claims court it seems which I would really rather avoid! It is really a shame because I was excited about working with Rodo and avoiding the dealership situation being I always lease, but now I have to continue spending time and energy on this situation since Rodo refuses to resolve things amicably and follow through on their agreement. ——

Rodo has been a terrible experience. At first, I thought things were going smooth and it was great to avoid the sales people at a dealership which was my reason for using the app, I knew the car we needed and just wanted a quick transaction without negotiations. Things quickly turned when we tried to schedule the delivery date for my new lease. I made it clear during the entire transaction process that the upcoming Monday is the next day I have available, which I was being told would not be a problem. They emailed me that the car was going to be delivered on Thursday between 12pm-5pm (the day after credit was approved), so I told them I work Thursday and can we please change the delivery date to Monday as I requested from the beginning. I was told they won’t deliver the car after 72 hours, but if I wanted to pick it up 60 miles away that would be ok! Unbelievable. So I re-arranged my schedule and agreed on Friday so that I can be available and the car would be delivered between 12pm-5pm. The car shows up about 5pm without floor mats and 16” wheels instead of 17” wheels that were advertised on Rodo site. I complained about both of these issues to Rodo, finally received the mats after about a month. I was asked to send picture of where it stated 17” wheels on the app, I did send this by email and of course no response back.

This is where the nightmare just began though....because Rodo also purchased a vehicle lease that was ending with my father-in-laws car, which I was helping to coordinate since he cannot due to his medical condition. They agreed to pay the last two payments and cover the disposition fee so I figured at the beginning of all of this (before I knew what I was getting into), why not. First, they are supposed to pick up the car on a Monday (same Monday that my new lease was supposed to be delivered originally) and they never came because they didn’t have a driver. They end up coming a WEEK later on the following Monday because they needed to find a driver. Then, someone picks the car up, basically has no information on what is to happen next just that they are picking it up and bringing it to New Jersey. They said they needed to keep the plates and she asked us for a title....on a leased car? I was in contact with someone from Rodo throughout this process who told me that they can return the plates to DMV and will provide me the proof that the finance company was paid off. (Which I asked for multiple times). About a week after the car was picked up there was still no proof of plates being returned, so I told the Rodo representative I would be demanding insurance reimbursement-no response. Suddenly the next day I got an overnight package with the plates delivered back to me which I then needed to return myself. Now, I received a final bill from Nissan that the car was returned to them! So Rodo returned the car to Nissan and did not take care of the final two payments or the disposition fee according to the final bill. It seems at this point it may be necessary to contact an attorney which I will be doing if this is not resolved ASAP. The situation is really frustrating, there is really no professional process being used any step of the way with this company. Disorganized, poor follow up, poor communication, and lesson learned to never use Rodo...

It used to be a great app to purchase a new vehicle. I had a great deal with RODO for my previous car so that was why I decided to do another deal through RODO. even though they have another subscription fee to pay now, I did not mind cause it was a great experience to have my previous car. They used to be very so supportive. They talked back and forth with a dealer and brought a great deal. I did not even talk to the dealer with a single word. It was very smooth progress from dealing to purchasing a new vehicle and till the end of getting the car plates and registration even after receiving a vehicle. However, now they do not care about a customer. When I had a new vehicle this time, it was the worst experience ever. First, the delivery was later than scheduled. They found out there was a numbering problem with the files and blamed me about I put the wrong number and that is why the delivery got delayed! I made a deal through the RODO app which is a computerized program! If I put the wrong number of ID or something, it is supposed to not be processed because there are government-related papers and numbers too! But they just blame a customer rather than double-check documents or consider upgrading the app. Second, when I finally received the vehicle, it was a different color of exterior and interior than I ordered. I had to bring it back to the dealer shop and change to another option. Even though the colors were different than the app shows and the deal, they blamed me why I did not check the colors upon receiving it rather than checking the issue and figure out. All they offered was a couple of percentage of discount on their maintenance package. I could not handle the color of the interior so I decided to drive back to the original dealer shop and change the car from whatever they had left. Finally, I had the color I liked but there was an issue with the car and dealer shop… It is over a month already after purchasing the vehicle but I still did not receive my registration and even plates yet!! When I did not receive my plates yet unlike my previous experience, I contacted RODO during the official business time but it says they are closed. I tried three different days during business time but it says closed! They blocked my numbers after purchasing!! I even sent emails and messages about the issue but they never responded. I finally got contacted by RODO with another cellphone number and RODO said there is nothing they can do because the registration thing is for a dealer shop that deals with DMV, which RODO does not handle. They do not even let me know any contact of the dealer so I have to call the dealer shop and wait a lot of times to talk to the dealer about the issue. They used to work back and forth to provide better service but now they just contact and respond quickly when they need to sell a vehicle. It used to be a great app for purchasing a new vehicle. But...

The whole experience with Rodo unfortunately has been terrible. From them delivering the wrong color interior vehicle. The young lady they sent to deliver the car didn’t have a pen for me to sign the lease agreement, didn’t have tools to remove the plates and she instructed me where to sign and sat in the car the whole time. However the following week I received a call from Wayne dealership saying that the paper work wasn’t complete and that I had to come all the way to New Jersey to correct it or my lease will have been null and voided. Also the young lady from Roto didn’t instruct us to keep the temp plates on the car so we were driving around with our old plates and we found out from Wayne dealership that that is incorrect and that we could’ve gotten pulled over by the police. This being due to Covid there is a delay with DMV with peoples plates being registered. So basically they sent someone from the dealership because I was not driving to another state to fill out paperwork that I didn’t mess up and signed everywhere the Rodo rep instructed me to. Also I received not one not two not three not four, but five different bills for tolls. My husband even reached out to them and they said I was not responsible for them however I already paid for 3 of them and the other two came in and were marked as late which wasn’t my fault because it looks like they might have sent it to someone else first. Reason being to make matters worse they reuse temporary plates because one of the pictures is not even the vehicle I’m driving or was the trade in vehicle. Another thing was that one of the representatives Jimmy told me about a wear and tear package and told me I could pay in 2 installments and I was never charged then the following month they charge me the whole amount plus additional fees and basically I had to file a dispute with my credit card over that and I’m still waiting for a callback from Rodo in regards to that as well. I will say one of the representatives Matt did give me seat covers to make up for the fact that they sold me a light interior car when I ask for a dark interior vehicle however I’m still waiting on a callback from him to in regards to the whole issue with the wear and tear package. I really wish that I would have not utilized this app or service because their service and customer service is lacking to say the least. I’ve never been told we will call you back and not even so much but get a callback from anyone in regards to this issue. It’s not fair and I will not recommended them to...