Equinox Wall Street — Local services in New York

Generally, this is a good gym with good atmosphere.

But their team who is in charge of membership cancellation is VERY disappointing!!!

My annual membership ended in March 30, 2016. I called Equinox Wall Street in Early February and requested the cancellation process. Over the phone, a lady told me "No worries, your annual membership will be cancelled automatically after the year's contract." I was surprised by that answer and thought it has been taken care of.

But in April, I found out from my bank account that they were still charging me... Then I called Equinox's corporate number, they said the staff from Wall Street will contact me. Then I waited until May 5, no one contacted me...

Then I gave Wall Street another phone call. This time, I spoke to Tony, the manager. He was nice and promised to give me a refund for May. But he said he needed to investigate the situation with his assistant and see whether I can get refund for April.

On May 7, I received an email from the assistant, Melanie Madan, "I hope you are enjoying your weekend. I tried to reach you and could not get through. I wanted to inform you that Tony, our GM, has given you the month of May back as a refund. I reached out to you in April regarding a previous claim you filed with our team at corporate and you never reached back. There will be no second refund to be placed."

This was a lie!!! I didn't receive any phone call or email from her between early February until May 7 regarding this situation. I called you guys in early February, it's your gym's responsibly to explain the policy and process the cancellation for me. It turned out that I am the one who are taking the financial loss and wasting time on a simple cancellation request. Very disappointed!!!

You have very good staff in gym who are attentive, responsive. But account management team!! It's...

This place is long overdue for an updated [2022] review—lots of reshuffling has taken place in the realm of personal trainers. If you are a fitness aficionado, you’ll likely appreciate the one-on-one training sess options this particular location has to offer. With that being said, my most recent (and ultra-positive) experiences have been with Jay Jean Jacques and Christopher Potts [if you have a strong preference of working with a female trainer, be sure to ask for Kim Verderber or Abigail Reece (- _ o) ]. My intertwined experiences on the gym floor have led me to conclude that the training technique of these particular trainers is embedded with perfectionism, rigidity, and a deep desire to craft a gym routine catered to your specific and personal needs. Any exercise routine is far from being straightforward; all this is, of course, exhausting. And so, why not let professionals amplify your ‘nox experience? The general imperative of these personal trainers is obvious: help you achieve fitness results via an irresistible momentum. In their quest for perfection, your overall workout plan will integrate a logical routine outside of the gym that will support your desired fitness goals with a wicked velocity. Hope this review helps with your decision-making...

I spoke with one of the nice employees on the phone the other day and they said they needed an urgent hire for a certain schedule for the front desk, but she told me to apply on the website. The website is not at all easy to understand, so I called to speak with her again and she wasn't available. I went in to see if I can speak to a higher up but a young girl was on her phone when I came in and confused to what I was asking so I left. I called again and left my information because I was eager to find a second job. I went back in today to speak to someone, and the manager Casey came out, a guy with nail black polish on, he gave me the sassiest and rudest comment. He told me to ease off on the contact and they don't need someone and started being very condescending, I felt bullied. You don't speak to someone that way and maybe you should all be on the same page to run a proper business. Casey shows horrible professional conduct, and I feel very upset about this altercation. I do not recommend this location at all. I have a career, I just needed a second job and I was being persistent but these days people don't know how to talk face-to-face everything is through a website that doesn't make any sense. Do not go here.. This is why people go...