Fox and Jane Salon — Local services in New York

UPDATE / PICTURES OF ADJUSTMENT ADDED added 2 stars back because Gabriella did such a good job fixing it and also the receptionist is always so kind there (even though I think everyone knew I was upset, they still treated me well when I came back)

okay I’m so embarrassed to have these photos attached and out on the internet but if I can save someone from booking with Eva it’s worth it. I want to start by saying I’ve gone to Fox & Jane for over 2 years now and I have tried a couple of difference stylists and had amazing experiences with all of them. So when I was having a hard week and wanted to book a hair cut as a pick me up, of course it was the first place I went, and I booked with a new stylist because she had a time slot that fit my schedule and I had never been let down before. The two stars are because I’ve gone before and had goods experiences — but this visit was worth -5 stars. Basically, I booked with Eva, and from the second I sat down and started to describe what I wanted, she was very condescending. I started tearing up because I was so stressed and confused by the way she was speaking to me and then she started cutting my hair without explaining to me what she intended to do. I was anxious and didn’t know what to do or say so I hoped for the best. She never adjusted my head, never told me to look up or down, never fixed my part. All the things hair stylists do, she never once did. She didn’t talk to me or ask me how I was liking it. She just chopped my hair of without any texturing or styling. When I pointed out it was uneven she gaslit me and told me that it must have been my fault for changing my part, or leftover from my last haircut (???). My hair is uneven. I’ve had multiple people comment on it. I’ve had people tell me it looks like I put my hair in a pony tail and chopped it. I’ve had people ask if I did it myself. I’m so embarrassed and I still had to pay $101 but they offered me to come back to get it fixed on the house. I am moving and can’t till next week so I have to walk around like this for a week, so I’m putting my hair up and hiding it as best as I can. But me in the blue shirt — that’s me walking out of the salon. It’s awful and I feel so sad honestly more about how disrespectful Eva was to me than anything else. I don’t want to hurt Fox & Jane’s business overall but so much of that practice was out of line. She told me to take my own strands of hair and hold them out and tell her which to cut and tell her which were uneven. I had to remind her multiple times I am not a professional and wasn’t qualified to do any of that. She also rushed me out of the chair and told me she had other clients waiting (it had only just hit the hour mark, barely, and I’ve never had a stylist try to get me to leave with an unfinished haircut). I mean all around it’s been three days and I feel terrible still haha. So I would recommend you don’t book with Eva. Once I get it fixed Wednesday I can hopefully update with review with good news but right now I just feel awful.

EDIT / UPDATE: Gabriella saved my hair, she was so patient and kind through the whole process. When I walked in I was so anxious after the last experience but she truly was a gem the entire way through, and made every adjustment needed so that I could walk out of the studio feeling good again. I’m so excited to finally let my hair down and feel confident again :) I would definitely recommend Gabriella she is really accepting and experienced (she did hair in LA for 13 years before this too). I will definitely book with her in the future when I need another cut! I added a picture of the...

It was the first horrible hair experience for me. Now I am depressed , my husband and my mom hated my hair , they show the mistakes in my hair all the time. It is the second time that I went to Fox and Jane, first experience was okay at East Village, I didn't like hair color ] much but it was first time so normal.I tried to book same person from east village but she was not available, then I choose lower east side location and Lily(who was available on the date I want).2 days ago, I had a hair cut and balayage from Lily. I showed the model picture to her , it was medium long bob hair and we didn't talk much . When she finished , I didn't understand that much.At first, I thought it was okay and it was raining out so I thought rain made my hair look bad. After I took shower and dried my hair , I was shocked and it looked like an unprofessional cut my hair recklessly and it was completely different what I want. I am 28 years old and now because of hair cut , I look like I am 45 and very outdated. I don't know about balayage very well , I can't comment about it but my mom said that only right side has some color and very little on left side so it is really uneven , again it is like someone at home dyed my hair. What can I do now? I spent almost 300$ and my hair looks like disaster and outdated and very unprofessionally made, and half of my hair is gone , I can't redone.if I get hair cut again for recovery, I will have really short hair and I am not also sure it will recover, am I going to hang around with hat until I go to another hair salon?(that's what my husband suggested , think about it , spend all the money , ashamed of your hair and no alternative only hat and I am crying now ,all depressed) . I put the pictures, first the model that I wanted and other ones that I got as a result , day and night difference , all expectations went to garbage with my...

I was visiting my daughter in Manhattan and thought I’d treat myself to a haircut. Little did I know I’d walked into what felt more like a courtroom drama mixed with a job interview.

First, I had to initial and sign my name on four different pages — I half expected to be handed a gavel and sworn in. When I joked about it, the receptionist said, “Our lawyer wrote that up.” At that point, I thought, well, if I ever need a lawyer, I know who to call!

Once in the chair, I told Gino, the stylist, “Trim it, or really whatever you think would look nice — I’m not picky. And don’t worry, I swear on everyone I’ve ever known, I won’t sue you.” That’s when things really went sideways.

He looked at me seriously and asked, “Where do you see your hair in three months?” I thought my hair had just been invited to a job interview. I replied, “Umm…like this, but longer?” Apparently, not the right answer. He doubled down: “Okay, but where do you see it in six months?” At this point, I wasn’t sure if I was still in a salon or applying for grad school.

When I repeated my answer, he dramatically stepped back, hands on hips, and announced he couldn’t proceed because he wasn’t “the stylist for me.” Off came the cape, and out the door I went — feeling more humiliated than pampered.

So in the end, no haircut — but hey, at least I gained the experience of having my hair ghosted after a very awkward...