GameStop — Local services in New York

Been going to this location for years maybe 5+ never had a problem with anybody until today a worker named Larry had the worst attitude about something so simple and it’s my guess he just did not want to work and he lost a simple argument he tired to lie about, I came in there with a controller I had a warranty on and Larry asked for my phone to look up the warranty gave it to him he asked me which name to my surprise I didn’t know I had 2 separate names on my account and he said I had a pre order on one of them I said cool let me get a refund for that he said no you can do that I said yes you can I used to work at gamestop, Larry got so angry and upset his next words were ok so leave and go to the eastern pkwy location that’s almost another 2 miles away, that’s not a problem for me as I drive but what if someone used all there money to take a cab or bus or train to his location and he has this attitude for no reason he act like someone cursed at him or was yelling he acted like a spoiled child and not Adult he was dressed like a street corner thug even tho he’s 130 pounds and 5 foot 6.

Also I went to the other game stop and multiple employees confirmed people also came in there complaining about the same person.

District managers this is your chance to get this guy outta here, when I worked at GameStop there was zero tolerance for being rude to customers I also have him on video telling me to go to eastern pkwy location and my controller is at that...

Ahhh.. A breath of fresh air! I was severely let down by the GameStop at Gateway shopping center. I called this location and Faith was able to help me out! She held the item that I needed since the other location sold the last item that was brought up to the register for me while I was in line waiting to get up to the register! (Unbelievable!) Anyway, when I arrived , they were having issues with their computers 😭 they were all welcoming and made me feel like I've known them forever. Richard, took the chance and started my transaction in hopes of it going through so I wouldn't have to come all the way back tomorrow. My transaction went through and I was a happy camper. Even though this location is out of my way, I will always come here for my gamer needs. Thanks for making my night and my son's...

Went to the Pitkin Ave. location to purchase a PlayStation game card with my son. There was only one customer waiting at the register, and 3 employees with their backs turned towards us. Apparently on employee was assisting her, when 2 more customers came in and joined the line, making it 5 customers in total. The other two employees, still had there backs turned while we waited, going on 5 minutes. They refused to turn around and acknowledge anyone of us. The male employee must have sensed that I was about to go off, when he turned around acting shocked, like he didn't her people coming through the doors initially. It took 2 minutes for him to ring me up, but I had to wait over 10 minutes to be acknowledged. Customer Service training is needed at...