HealthyLine — Local services in New York

In today’s fast-paced world, exceptional customer service stands out as a hallmark of a brand that genuinely values its clients. Recently, I had the pleasure of experiencing this firsthand, and it completely reshaped my perception of what customer service should entail.

From the moment I interacted with the Healthyline customer service team, I was met with warmth and professionalism. The representative was not only knowledgeable about the products but also took the time to understand my needs and concerns. This personalized approach made me feel valued as a customer rather than just another transaction.

What truly impressed me was the swift response time. Within minutes of reaching out via email, I received a thoughtful reply that addressed my inquiries comprehensively. In an age where waiting on hold often feels like a test of patience, this seamless communication was refreshing. It showed that the company respects my time and is committed to providing a positive experience.

Furthermore, the staff went above and beyond in resolving an issue I encountered with my order. Rather than merely offering a standard solution, they demonstrated genuine concern for my satisfaction and worked diligently to rectify the problem. This level of dedication is rare and speaks volumes about a company's commitment to its customers.

Another noteworthy aspect was the follow-up communication. After the issue was resolved, I received a courtesy call to ensure everything was to my satisfaction. This proactive approach not only solidified my trust in the brand but also reinforced the importance they place on customer relationships.

In conclusion, excellent customer service is about more than just answering questions or resolving issues—it's about building rapport and fostering trust. My recent experience has left me with a strong impression of this company’s dedication to its customers. In a competitive marketplace, exceptional customer service is an invaluable asset, and this brand truly exemplifies what it means to put customers first. I wholeheartedly recommend them to anyone seeking not just a product, but a fulfilling and supportive...

I purchased my mat at the end of 2019 and experienced a lot of technical difficulties with the charging port in 2020 and was sent a replacement charging cable. By 2021 that cable was no longer working and I reached out for many months to try to receive assistance, never heard back for months on end after repeated attempts, and eventually shared my negative opinion publicly. (Not something I do very often.)

Many months later a customer service rep reached out to me and apologized, and the company sent me a new mat. This was clearly a wonderful resolution for me, but also indicative of the fact that they were aware that technical flaws with their products were common enough that they had to implement this type of policy.

Within two years the plastic coating around the gem pebbles was overheating, cracking and splitting open. The result was that the entire mat is now unusable as the dozens of thousands of gems spill all over the place. The gems run through long tunnels in the mats and aren't bound to the compartments they're in, so a small tear is a huge problem. I used the mat per manufacturer instructions and was under the impression that the new mat would be accompanied by the new warrantee policy which was 5 years.

I reached out to HealthyLine to discuss repair options as their products are investments. They offered no options to me but offered that I could trade my current mat in and apply half the value towards a new purchase. What masquerades as a generous buy-back is being offered to me at the end of a tenuous relationship with a company that has had hot and cold customer service and repeated technical issues in my experience, for which they don't want to take consistent responsibility.

I'm incredibly disappointed that a company which very evidently realized the need to extend their warrantee from a 1 year to a 5 year policy is so cagey about standing behind their products which present clear defects. Wellness companies...

I keep calling and emailing and no response. So disappointed in the customer service of the company! - experience in Sept 2021

On Oct 15- I got a 2nd email asking me to remove my original review above. Here is my response:

Hi Lindsay,

I still have not received the mat I purchased. To be clear, it was not a replacement as implied by posted question on google review. I honestly havent had a great experience even in process of getting a credit for old mat and buying a new one, I had several issues and had to figure it out myself. I stand by my review and will not remove it. Furthermore, you are the second person to ask me to remove it... Feels unethical. Take the critique, train staff better, be clearer with policies and communication. Perhaps you should have looked at all the emails exchanged, tracked my order and seen its delayed with no new arrival date and apologized for inconveniences before asking me to remove my review. If your company is having bad reviews removed, the review process is tainted and yall havent really earned a 4.7 rating.

I will also be posting this as I feel the company is out of integrity with what yall say you represent.

-Dieniz

To be clear, I have now seen several posts about faulty products and I went through the same thing. I was told it was controller, it wasn't. Paid out of pocket $21 to send back being promised 1/2 of cost of mat as credit to new product to then be given less than 1/2- a few dollars short yet felt like nickel and dime game. Basically got $36 towards new mat after deducting my expenses to send original one back. Not a big help at all. Im waiting for new product and...