Hermès — Local services in New York

Unfortunately, it’s a disaster of a place. The ladies in black are unpleasant and arrogant. Touching the merchandise is strictly prohibited; there are signs that say "touch it with your eyes only," and trying it on is out of the question. Taking pictures of the items is also not allowed, and this restriction applies to the salespeople as well; they cannot send images to customers.

The store is overstaffed, yet no one is available to assist. If someone wants to know the price of an item, help is only available when a salesperson has time to come over. The clothes on display are wrinkled and unappealing, resembling second-hand items. There are too many managers, equally arrogant and nasty, and it’s unclear what they are managing. Many staff members seem more focused on socializing with each other than on assisting customers.

Additionally, the branch in the Wall Street area has been locked for almost a year, keeping customers out. The employees seem lazy, preferring to keep the door shut rather than provide service.

Thankfully, I went around the corner to Goyard, where the salespeople are friendly, efficient, and knowledgeable. Hermes should consider returning to making items for animals, as they clearly struggle with customer service for humans. I hope the headquarters in France reads this review and...

As a long time customer of Hermes, I’m sad to say this was the worst experience I ever had. I placed an order online for a couple ties, a belt, and a series 10 Apple Watch to be picked up in store. When I arrived, the door was locked. The security guard was fairly nice, but it took 20 MINUTES for someone to greet me. In the end, NO ONE greeted me. I had to go up to an associate and ask for help, after the associates had walked past me at least 7 times. It was only after I showed them the email and receipt of my purchase that they started to be very nice to me. After spending almost $5000 on merchandise, I was left feeling ashamed that I gave them my money. I felt extremely pre judged. I’m a young guy 26 years old, and they were busy talking to what appeared to be older, more affluent people. But all I can say is don’t judge a book by its cover. I won’t ever be returning to this Hermes again. If you want better service, I highly recommend the Hermes in Short Hills, New Jersey. For a company that prides itself on delivering quality and luxury products to their customers, the Wall Street location should be ashamed that their service doesn’t match their...

The guard at the door gave me a hard time to get in First said they have a limited capacity. I could see no customers! Then he said I needed an appointment. I said I just need to pick up a few things. He blocked me I said is there at reason you are stopping me? I wasn’t dressed up. I think he was discriminating against me by my looks. Then he had me trapped and wouldn’t open the other door.. I was visibly shaken by this experience the employees watched and they were very aloof. I pulled out the old deodorant I needed to replace for my son and said I need to buy a new one of these and get out of here could you help me please. I was shaking. They wanted our account I said no don’t look us up I’ll pay and leave. This Brian came out and was apologetic as he walked with me to the door saying it was the guards first day. I’ll never go back after being treated like that. I have trauma it triggered Plenty of other stores to go to. So. Beware of guard. Ralph Lauren is friendly. Gucci who needs that! A suit for my son will be bought somewhere else . Deodorant for $45 lol my son will have to get it for himself suggest he have an...