Icon Parking — Local services in New York

response to the employee who replied to my comment- no where did I say I lost a personal item. Your employee didn’t hand us a ticket to exit nor a receipt , probably pocketed the cash. And I have written your customer service. NO REPLY.

Parked there. When we went back there its a sign saying pay at cashier before returning to your vehicle. So my boyfriend goes and the machine says it’s $18.50. He pulls out cash and the employee goes “get your car first and then you pay” we did find this strange seeing that the employee said that when seeing cash ! Well GUESS WHAT… They did that so they can get more it was $21 in that bit of time. They probably pocket some cash, thieves. And guess what my boyfriend didn’t receive a ticket to exit, he had to write a lost ticket form. AFTER HE JUST PAID. The employee almost forgot to give another person who parked their ticket so my boyfriend goes “oh you see! “ another person went “we not dumb they make us go get the car first to get more money “. I got all this...

Upon leaving the car park, I had a little tumble and dropped my things. I immediately told the gentleman working that I lost my ticket and he told me that it was no problem, he could check my plates to determine the time I parked when I was ready to leave. Upon leaving the man working checked my plates and told me because I lost the ticket he could charge me $30 but that he would only charge me the $25 according to my park time. He then insisted that I "take care" of him so I gave him a $2 tip. He demanded that it wasn't enough and that I needed to give him more. I felt pressure and gave him a $5 tip. I wouldn't have cared if he was upfront about what he was trying to do but the fact that he demanded more money was very...

I have been using this parking garage for about 5 years now (part of my commute to Manhattan). $10 for 12 hours is a steal here in NYC. Plus you have access to the 7 train which is a few blocks away. For all 5 years here I've been using my commuter card at this facility.

It was explained to me by the manager. The pay station window is for cash only transactions. However if you decide to use your card; you will need to just insert it into the ticket machine at the exit. It's very simple. Place your ticket in and it reads you the amount owed. Then place your card in the machine and the machine will return your card and print a receipt. Once that happens the gate opens and you can leave...