Indoor Outdoor Gardener — Local services in New York

Nice people who work there. Looks like it would be a great selection of plants too. Came in 45 minutes before closing, and two things were problematic.

No one was available to assist customers (well, 1 person was helping a customer) and the store had at least 10 customers in the store at the time.

Two of the employees were restocking or moving stock within the store at 45 minutes before closing. This made getting around the store very difficult, because the employees were moving large quantities of things around, blocking the flow of customers around the store, and left no one to help the customers to find what they needed so they could check out and get out. This left the customers without help, but also left the customers in the way of the employees stocking things during business hours, and having to be constantly moved from the path of the employees stocking things.

Stocking during business hours is a big no for stores being able to support their customers, especially within the last hour the store is open, when customers could be assisted to make their purchase and then check out, so they were not still there when the store actually closed.

I thought maybe this could be an anomaly, so I stopped in to the store on different days within the last 2 hours of the store's closing on different days. The same issue was happening. The store is not hurting for customers, but I would guess that the receipts at the end of the night say something different. If you cannot have the employees stock after you close, have them do it in the morning, when less people are in the store.

I watched 6 or the 10 people in the store on my first trip to the store walk out irritated without purchasing anything. The other two times I stopped in, I witnessed similar things, with more than 5 customers being in the store each of those days while the other bewildered customers tried to get the attention of the other employees who were stocking. Another 2 customers walked out without being helped on the second day, and 3 customers walked out on the third day. 11 customers total walked out from around 20 customers over 3 days, because employees were stocking things and the customers were not being assisted. That is more than 50% of the customers leaving and going somewhere else to do their shopping.

I'm going to try one more time to come in and shop. If it is still not feasible to shop there, I'll have to go to Lowes plant section, or stop by Chelsea Garden Center, Botanical Garden Center, or Natty Gardner. I am hoping Indoor Outdoor will be possible, because I live in Bay...

This is the best garden store ever!!! The shop offers a huge selection of beautiful plants and products to help them thrive you won’t find in most stores. What makes this shop really stand out from anywhere else though is the owner Helena. She is incredibly knowledgeable about any plant you can imagine and takes as much care with each customer as she does with her beloved plants. When me and my wife first moved to Bay Ridge we were novice house plant owners and struggled to keep the few we owned as healthy as we’d like. Luckily we stumbled upon this amazing store and with the help of Helena (Dr.Helena as people in the neighborhood know her), we now have a beautiful collection of healthy house plants that she helped us cultivate and continues to help us maintain whenever we have any questions. She is always more than happy to give free gardening lessons to any customer and goes above & beyond by offering to personally operate on any plants you maybe struggling with if you bring them back in. I wish every business owner took this amount of care with their customers and had as much pride in keeping customers happy as Helena and her staff do in this charming unique gem of a...

An absolute gem in Bay Ridge. I have recently fallen more in love with this store. I was not a regular customer - not by a long shot. Then, my 4th grader had to do a science fair project and we chose to do "soil vs hydroponic - which will the bean thrive in better?" We needed some basic supplies and went to Indoor Outdoor Garden. Oscar and Helena were patient, informative, helpful and very pleasant. They did not push me to buy anything and still gave me their undivided attention and support. Helena is a retired teacher, so she gave us lots of helpful recommendations. Their products are very reasonably priced. They sell organic seeds and organic fruits/veggies that are already rooting so that you can plant at home (I think in May) I cannot thank them enough. Anyone can see that they have a true love and passion for what they do. They are awesome and I will definitely be buying my seeds, fruits, vegetables and...