Keratinbar UES — Local services in New York

First of all, I’d like to note that I have received countless keratin treatments in the past so I do not feel I was going into this appointment blindly though it was my first time at this salon. I am not sure the name of the woman who did my hair, but I can safely say I will not let her come near my hair ever again.

I booked a brazillian straightening treatment and upon arriving she told me I had booked a brazillian blowout, later realized her mistake but given I was the only client in the salon the whole time, and the first client of the day you’d think she’d know what I had booked? The whole process felt very unorganized and messy. I felt like I did not have control over what was happening to my hair, and she was not happy when I ever I asked her questions or gave minimal input on what I wanted her to do for MY hair?? like that’s literally your job?

The worst part of all of this is that she took it upon herself to THIN OUT my entire head of naturally thick hair without even asking me. I will recovering from that for a long time. I also told her exactly where I wanted my curtain bangs to land and she cut them way past that so it looks horrible. and that was AFTER i asked her to fix them because she was perfectly fine leaving a chunk of uneven hair sticking out. I also made it clear to her I wanted all of my dead ends cut off (which who wouldn’t for a haircut??), anyways, here I am, still with dead ends, $300 later. She ended up arguing with me towards the end of the appointment because I was under the impression that something my usual hair stylist does would be included in the appointment. I left the appointment feeling violated and worse than I did before, and my wallet is $300 lighter so can’t say I recommend!! Stay away...

Horrible experience DONT come here its a complete scam. Paid OVER 200$ for bresilian I said it was my first time and told it would last 6 months there was 2 employees there when I got the treatment. First it bleached my hair which is not supposed to happen. Second I was given 0 instruction after 2-3 weeks my hair was completely damaged and stripped of all health when I went back all of a sudden it changed to working just 3 months. The other hairdresser that was there said she remembers me and its true my hairdress did not give me any information and thought she should have said something and did not. When I went back to work with them openly after I they had damaged my hair for 200$ I was offered no helped at all they even asked me to pay another 100$ to redo it. When I asked to speak to a manager I was told « they are in China » if you want to deal with a business that has 0 accountability and scams people you should definitely try...

I've been coming to this salon for years and recommended a lot of my friends to this salon , I used to have Ishy do my hair a lot but lately everytime I make an appointment with her she will lie and say she can't . Today I went for a quick blow out and she told me she couldn't take me I know she's allowed to pick and choose who she wants to see but she should be honest and not lie and say she has someone the whole 30 minutes I was there she was sitting down on her phone .

Very disappointing , they lost a client today . If you do go ask for Annie or Tatyana ....