Glossier Brooklyn — Local services in New York

Beautiful spot in New York, but unfortunately the staff was really unhelpful. I went there with my boyfriend and we wanted to buy something. Unfortunately, the way the store works is that you have to tell an employee what products you want to check out. Every single time me or my boyfriend tried to get a staff members attention, they would walk in the other direction. Not sure if the staff weren’t happy to see a man in the store or they were simply ignoring us. That’s one thing, but there were multiple employees just standing at the front doing literally nothing & the store wasn’t overly crowded for a Thursday. We even saw the employees going up to many other customers asking them if they needed help, yet we were never approached in the store. It sucks because I really wanted a product they don’t sell at Sephora. I guess I’ll just buy it online. PSA Glossier, if you’re going to run a storefront that works in a way where the employees retrieve the product desired, make sure they are...

I mistakenly placed an order for pickup at the SoHo location, forgetting there was more than one physical store, and went to pick it up at this Williamsburg storefront. I was directed to the pickup window and asked Marlowe for my order. They kindly informed me the order was actually at the other store and on the off chance I asked if there was any way to exchange the order since the item I bought was on sale when I made the purchase, but not on sale anymore the day of pickup. They called over the person who had helped me at the front door—I wish I had a name; on the short side, long curly brown hair, glasses, cherubic face—and between the two of them they found a way to make sure I still got the product I wanted without having to change prices or travel to SoHo. All in such a short amount of time that I didn’t go over my 20 minute break from work which is already a 6 minute walk away! That’s the kind of customer service that sticks with you. I’m glad Glossier has...

Visited here recently for the first time and I was blown away!! I’ve only ever purchased a lip balm online so was curious to see what the store and the rest of Glossier’s products were like. I’m so thankful that Madison was the one who helped me and took the time to patiently and expertly answer all my questions. She was beyond knowledgeable about all the products and what would work with my skin type, etc. also so friendly and welcoming. I’ve shopped at Sephora/Ulta before but unfortunately have gotten overwhelmed and intimidated by products or the employees so I try to avoid big beauty stores as much as I can. I’m so glad I took a chance on Glossier because my experience was 10/10. I’ll be coming back just...