Leota New York — Local services in New York

I ordered two of their dresses online. When i went to try to return them, I received no response until i had my credit card company get involved, as well as the department store that was using them as the third party market seller. It was a nightmare of endless emails and threats to get someone from Leota to respond. When they finally did, they gave me an address to send the dresses to, but no name or phone number or email so i could follow up. After spending $50 in shipping and tracking charges to return the items and then chasing them some more with endless emails they didn't respond to, i finally received my refund. It took two months from start to finish. I would never order from them again or recommend them. Regardless of how nice their dresses may be, the lack of customer service and lack of responsiveness is not something i would want to deal with again should something go wrong. I really wanted to support this female founded and female led business, which is how they advertise themselves but they really need to get their...

The dresses are great but the last 2 I bought did not fit as I'm between sizes. I started a return but when I clicked continue to the label nothing appeared. When I reattempted the return process, I get a message that the items were returned when in fact they are next to me in my office since I don't have a label. I have contacted them 3 times via email and once on the phone (left a voicemail) but have heard nothing back. It has been a week now and sad that they think I have all the time in the world to work on this return. I now very upset and most likely won't ever buy one of these dresses ever again. This is a shame since they are nice dresses that are easy to care for.

5/19/23 - I'm upping the stars as customer service made things right not only sending me the label in email with an apology but they also sent me a free dress...

Leota dresses are the best! They are comfortable and soft and look dressy and classy. The nice thing about a Leota dress is that it can span the gap from a semi-formal occasion, to a night out clubbing or a fancy restaurant, through just about all levels of workplace dress codes, all the way to working in the garden or going for a hike. Why not look super cute regardless of the occasion? Made with personal attention to detail, the style keeps shifting, the beautiful cloth prints and patterns keep changing, but the quality and fit stays the same. Did I mention that these dresses feel fantastic when you wear them? Add this to the excellent story of the company founder and I'm sure you'll want to support and patronize this...