Liberty Cycles — Local services in New York

I brought my bike to this shop for a deluxe tune up and even had the tires and chain changed per mechanics advise. Upon picking-up the bike, I was told that there was something wrong with my bike and I need some parts changed and the whole thing will cost me additional $500. I initially agreed over the phone but after a few hours, I went to the shop and told the mechanic that I will take my bike first and get a second opinion. After this, SHAWN, the mechanic, got upset and acted unprofessional towards me in the presence of other customers. After bringing the bike to 2 different mechanics, I was told that there was nothing wrong with the bike and nothing needs to be changed. I then returned to the shop today, to buy a bike lock that I was quoted $75 the day prior but SHAWN told me he can’t offer me the same price and wants to charge me more because I didn’t agree to have the parts replaced. He was unprofessional towards me and I feel like he just wants to get more money from a customer like me who doesn’t know much about bikes. I wanted to personally reach out to the owner but SHAWN doesn’t want to give any contact. I’m a paying customer and I don’t deserve to be disrespected the way I was treated at this shop.

RESPONSE TO THE OWNER:

Your mechanic probably gave me a wrong name because I told him that I will file a complaint. I can show you my receipt if you’d like. The receipt shows that his...

I was a regular till today. I had asked for a price quote for installing two levers a week prior to walking in; in person with my bike so they can take a look. When the part arrived I walked in and told them I was ready.... But just to make sure I asked AGAIN, this time the mechanic looked up for two minutes as if asking god for guidance then suddenly the price doubled.... When I questioned him and remainded him of my prior visits he said, "if you don't like it go somewhere else"....

I am not a bike expert but if I missed something it would have been nice to be told WHAT TF caused the price hike.

If you have no choice or need to by accessories I recommend this place as a last resort since they are reasonably priced for those things. As for maintenance and repair like they said "GO...

Went in for a noise. Bottom bracket cups adjusted. Went to ride the bike a few days later, the center crankset bent. Something i didnt have when i took it in. Now i had to take it elsewhere because i dont trust them anymore. Bike rode worse than when i took it in.

Update to the review.. Their response is incorrect. I took it in for a noise and we had agreed on a bottom bracket replacement for 70 dollars. I picked up the bike, I was told the bracket was adjusted. I was charged half of the agreed amount. After riding one single time, the gears jumped and found the crank was bent.

Second update July 6/2023 The crank was stripped and bent! Had to buy a whole new crank and pay to have the old one that liberty cycles broke removed. Their 30 dollar repair cost me an extra 130. Not even...