Miu Miu New York 57th St. — Local services in New York

We bought a sweater and within 10 days I wanted to return it for some reason, I only tried once. But when I got it to the store and gave it to the clerk, she said it would take care of it and then my sweater went Later, I experienced it and told me that it cannot be refunded because there is a smell on it. After I asked, I didn’t feel any peculiar smell. The white male manager said that it might be the fragrance of your home. Excuse me? ? Is this the return attitude that a luxury brand should have? And the attitude of the white male manager was very bad throughout the whole process. As an Asian, I even felt that he was discriminating against me. I argued with him for a long time, but they still insisted that they can't handle the return for me. Knowing that I said forget it, his attitude immediately changed, and he said thank you for my understanding, but the problem is that I can't understand, I will get it immediately Soho store, the salesperson there refunded me right away. I seriously suspect that the sales of this store have a tendency to discriminate and deliberately make things difficult for...

I've been hunting for a specific jacket that is sold out in my size for the US store. It's still available in my size in Europe. I contacted this store on Monday to see if they could have the jacket transferred from Italy and shipped to me in MA. I was told that I would hear from them by the end of the week (Friday).

While the sales associate was polite on the phone, the impression I got was that my request wasn't taken very seriously. She kept bringing up costs, almost like she was trying to tell me I couldn't afford it. There was an implication that the request would be denied, which I thought was incredibly strange. I'm not sure if it's because I haven't bought a lot of Miu Miu before? Either way, I did not hear from them the entire week and did not get a word on Friday.

Thankfully, I had a gut feeling that this would probably happen (especially based off of other reviews IRT poor service), so I had a personal shopper in Italy ready to go. I wanted to purchase through the NYC store for more ease, but I don't think I will...

Disgusting customer service from the manager. Don’t know her name but it’s an Asian lady with heavy eye makeup. Love miumiu but will not come back to this store again.

Came to return a blouse that was a defective item (huge slit next to button, threads coming out of the logo, stains on the collar). The manager told me I couldn’t return it because “they don’t sell defective items” and looked at me like this 😑 implying I guess I wore it and broke it and am now trying to return it, after I said I’ve literally never even took it out of the bag. And one of the sales said she saw this shirt on the mannequin a couple days ago, then the manager just glared at me again and left while another sales lady...