Hilton Club The Quin New York — Hotel in New York

This hotel is my new favorite! I've stayed at many high-end hotels in Manhattan, but never have I felt so comfortable and well-cared for by the entire team for my week-long stay. Every single person who works here seemed personally invested in ensuring I had a great experience. As a solo female traveler, this means a LOT to me.||When I arrived (tired from a very early flight from the west coast), Ishaq the doorman helped me to my room and made sure it was the right one for me. I'm particular because I'm a SUPER light sleeper (obviously a challenge in NYC!) and I always request a quiet room on a high floor, but frequently it doesn't happen, no matter the quality of the hotel or the price I pay. Ishaq told me if I didn't care for the room, he'd help me find another, but the one they gave me was perfect. Super comfy, spacious and very peaceful. Every time during the past week when I'd see Ishaq, he would ask me if I was comfortable and rushed out to the street to grab me a taxi or take me around the corner to find one. Amazing service and such a gentleman!||Theresa from Housekeeping or someone on her team came in daily and did a great job ensuring I had every thing I could want (more water, more Nespresso pods, glasses, cutlery, more towels, etc, etc). If I needed more time in my room in the morning, she gladly came back later and tidied everything up perfectly, providing everything I liked and needed. She knows how to give a guest topnotch service.||Towards the end of my stay, I realized that with a 4pm flight, I'd need to leave the hotel later than checkout time. I also was running the NYC Half marathon the morning of my checkout and knew I'd be desperate for a shower and possibly even a rest before I left. I stopped by the front desk and asked if there was a possibility to get a later checkout. I spoke with Zak, who was extremely professional and kind. Zak assured me he'd talk to the manager to see what he could do and would call me to let me know. Ten minutes later, he called my room and told me he spoke with Brandon, the manager, and they would allow a late checkout. I cannot explain how helpful this is and what a huge relief it is to have a hot shower and later checkout on a day like this. Wow, I'm so grateful!||I'm still in my Hilton Club the Quin room as I write this, after running the half marathon and enjoying a nice hot shower, truly wishing I never had to leave this place! Upon returning from the race, I saw Brian at the front desk, who was as pleasant and kind as everyone else. I asked the desk to hold onto my glasses for me since I left at 5:30 this morning to get to the start line and inadvertently had my glasses in my pocket. In my rush to get to the start line, I didn't want to return upstairs to my room to drop them off, and Brian at the front desk was there with them for me when I returned. ||I love it here, thanks mainly to the wonderful and welcoming staff, beautiful atmosphere, comfortable, well-appointed and spacious rooms, up-to-date gym, perfect location (a few blocks walk from Central Park, so many great restaurants, museums, Carnegie Hall, Broadway theaters, etc etc!) ||I'm in NYC a few times a year and from now on, I will always stay here, my new favorite hotel! Oh, last thing - the restaurant downstairs, Acadia,...

Timeshare purchase – a terrible financial mistake

We recently stayed at The Quin New York using our Hilton Grand Vacations (HGV) timeshare points. The hotel itself is excellent — clean, modern, and ideally located near Central Park. The staff is warm and helpful. However, we were hounded with multiple calls and emails until we agreed to attend a 60-minute “no-pressure” timeshare owner presentation. In exchange we received $225 in Visa gift cards.

We told our sales advisor at The Quin about our frustrations with HVG:

Limited availability for the destinations and dates we actually want

Soaring maintenance fees – We have paid $9,089.67 in fees in just four years (an average of $2,272.42 per year, way more than the $1,418 annual fee in our contract).

No financial upside — the value of our stays matches what we pay in annual fees without chipping away at the $27,000 initial cost of the timeshare

Customer service is virtually inaccessible: It’s incredibly difficult to reach a real person at Hilton Grand Vacations.

What followed was a confusing whirlwind of offers scribbled on blank paper: $132,990 for 20,160 points + $2,803/year in fees $76,725 for 13,440 points + $2,575/year in fees $50,750 for 8,400 points + $2,023/year in fees $30,257 for 8,400 points every other year + $1,881/year in fees

A manager joined the meeting to showcase the “Max” booking platform, but the site took an uncomfortably long time to load. Many of the locations we wanted had limited properties and/or we couldn't afford them (even with the additional points we were being offered). The manager admitted it’s confusing and that her husband does the bookings for her.

As we tried to walk out, we were directed to another desk, which we thought was to collect the Visa gift card we were promised— instead, another salesperson offered us 11,500 points for $1,645, saying it was a special offer only available that day. We scratched our heads because this was significantly more points than we would get for the first year of the $50,750 package. It made us feel that their offerings make zero sense. When we said we agreed not to put any money down same-day, his tone shifted and the pressure ramped up again. He became visibly frustrated and questioned why we’d hesitate on such a “good deal.”

In hindsight, the goal seemed clear: wear us down with numbers and confusion until we made another impulsive decision. This overall experience was almost identical to the high-pressure pitch we got in Los Cabos when we initially became owners with HGV. That presentation led us to buy a timeshare we now regret.

We’re sharing this so others go in with eyes wide open. What’s presented as a flexible, inflation-proof vacation model has become a financial strain with rising costs, limited options, and no...

Edit: I was super surprised to receive a call from Amanda awhile after my visit, and I felt heard and seems like they did they my feedback into heart to help improve the room and communication issues. I've also learned they're close to fully being ready with the Owner's Lounge, such as having breakfast and drinks! Can't wait to upgrade back and check it out next time

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Quin is beautiful on the surface, but there needs to be some attention to detail to truly elevate the experience here. The Club/HGV ownership also should be more seamlessly integrated and things shouldn't need to be so difficult.

But besides the management and poor systems/training in place, the staff has been generally good. The hotel is beautiful as well and modern, and I don't mind the gilded aspect of it (although needs some soundproofing). Amenities are good too. I'd like to mention these to it's credit before continuing with the bad.

First, there are little things often wrong with the room, such as the shower flooding the bathroom floor due to the shower stall design at the same elevation level. The sink sometimes drains slowly as it hasn't been unclogged from the previous guest(s), the smoke alarm light blinks brightly at night, and the walls are paper thin, meaning you hear things you might not want to when trying to get some sleep.

There's also communication issues, inventory tracking seems to be poor, and oh so much waiting. For example, we tried to buy an umbrella on a stay once, had to wait 20 mins in the lobby, then told they're out. Not the best experience.

Note that the front door is locked at night as well. It often takes a long time and a lot of bell ringing to get in to check-in, which is tiring after a long, delayed flight. In my last visit, I had to wait until a random staff worked who was cleaning the lobby saw us locked out. Fun.

Lastly, I've also been an owner and upgraded to another Club unit recently. I was given a timeframe of end of the month with my account and email being sent to me once activated, and made a reservation during my ownership here in my last stay.

I was still a Quin owner before my flight, but seems that changed on my visit. I wasn't informed of this, so I wasn't given my perks and my lounge key stopped working. Worst still, the HGV/Club app and website went through an upgrade or something just 3 days ago and I can't login at the moment. I'll need to go home to try to reset this, but this experience and the long wait was quite infuriating and unnecessary.

Both Quin and HGV/Hilton Club can do better, and certainly without pointing fingers and trying to blame each other for being separate? Makes no sense.

Luxury timeshare ownership comes down to professionalism, good communication, and...