Municipal Credit Union — Local services in New York

The worst place to do business. On 4/26/24 Saturday at approximately 9:15 am. I stood on the information line for an half and hour I was told that my name would be called after seeing 2 people that was behind me name being called I went back to the nonattentive clerk and asked why wasn't my name being called. He then looked in the computer and didn't see my name and proceeded to again asked for my ID and pretnd to put my name back in the system after hearing 2 other people name put in the system at this point I demand see the Manager the manager. He then pretent again to act like he spoke to the Manager I then ask the lady to see if she could tell the Manager that I would like to see him I was told he after waiting an additional 20 mins. When the representative called another person I went to her and asked if she could get the Manager for me She became a little rude and told me that the Manager was on a phone meeting so would I like to see him or wait for my name at the point I demanded to be seen right away because I did waited at this point going on an hour. I NEVER GOT TO see the Manager because the workers basically look out for each other when treating the memebers like crap. The person never apologized for his wrong doing by not putting me in the system instead he brushed it off like it wasn't nothing.The Manager never came out I heard him on the phone but when a worker went back there to his office he addressed there question even the person that helped me she didn't know how to handle my issue she went to him and he told her what to do after the credit card dept told her that the Manager had to handle the situation so he never addressed my issue nor did he speak to me. Just disgusting looking for another credit company to do business these workers are the worst as well as the manager. From what I see the Manager is passive aggressive and just walk around throwing his dreads out of his face and don't really want to communicate with the members. You can tell by the workers behavior that customer service is not one of their strong points they are just unbelievable rude. They need a whole entire new staff even a new manager people that knows how to treat others. This Manager definitely approves bad behavior...

I was encouraged to visit this branch due to the good customer service my friends received here. I went in yesterday and waited over an hour just to not be seen. Upon entering, an employee with a tablet took my first and last name down, told me to have a seat, and said I would be called shortly. I sat in the middle of the waiting area, did not have headphones in, was not distracted, I waited patiently to be called for over an hour. At around 4:50pm, only one employee decided to ask if I was waiting to be seen while the rest of the staff was sitting down and preparing for the end of the day, and then he let me know that the bank was already closed. He went to get the person who checked me in, that person came over with the tablet and it seemed that I was just forgotten. They asked if they could schedule an appointment at this branch for tomorrow, to which I declined because I live 2 hours away. I then asked for a virtual appointment, to which I was initially told yes, then told I had to visit a branch in person for the services I was looking for. I declined and left extremely upset. MCU, the experience I received from your staff yesterday was horrendous. I went into this bank with the intention of being a customer and yet I was not even seen by any of your employees. Despite the technological support to check me in via the tablet used and over 6 employees at their desks with a clear view of the waiting area, I was not addressed until after the bank was closed, and that address was unhelpful as I was not able to even sit at a desk with an employee and discuss what I came into the bank for. MCU, please address this oversight on the part of your employees to prevent this from happening again. I now have a negative opinion of MCU based on my experience and will not be...

Be aware of this place. They are thieves! They stole my money. Do not do business here!

I came to this place suggested by a coworker shopping around for good mortgage rates. She had mentioned MCU rates maybe lower than regular banks. When I asked, they were about .50% lower, which when talking about rates make a difference. I wasn't ready to buy yet as my offer hadn't been accepted. After waiting for over an hour, I finally met with a customer service representative, who said that in order to be able to borrow I needed to be a customer and told me to open an account. I asked if there was any fees on their checking account, and she said no fees. I remember I asked because I know conventional banks charge them. However, she swore there was none, so I opened the account with $200. Then covid hit and didn't borrow money from them. A few years after, I received a letter saying that my balance in the account was zero. I went to MCU to ask why and they told me the account had service fees $6.99 or something like that every month. I said that I was told there was no fees. The guy said that was only for the first year. Something I was never told. Not once I received a statement, letter or notification that fees were being taken. Nothing, just that one that said my money was gone. I went there several times, waited hours and hours, called and wrote letters to their main branch, talked to the someone that said it was the mamager/VP and nothing. They will not refund the money. I even offered to deposit more money if the original $200 was reinstated. Nothing. My money was gone. My hard earned money. They took it and wouldn't want it back. Of course they lost a costumer for $200, which is nothing for a huge corporation like this but means so much o me. A regular hard...