NewYork-Presbyterian/Weill Cornell Medical Center — Local services in New York

My 5-month old daughter was injured by the EEG technician, Junqi Zheng, and my MIL and I were verbally abused by her. Attached is a photo of the 0.5” scab on my daughter’s head where Junqi (the technician) scraped my daughter’s head so hard prior to placing the electrodes.

This is not the first time a complaint has been made about Junqi so I am frustrated that my family’s pain could have been avoided as it sounded like she should have been fired a long time ago. The fact that she knew nothing was going to be done about her poor performance is why I am writing this. I hope that no other family will be hurt by Junqi. She even said to me “go ahead, report me, here’s my ID. The camera isn’t on” (i.e the interaction wasn’t recorded so she knew she was safe). She is a drag on her team, patients and the Cornell network, and needs to be fired.

From the moment she walked in, she had a bad attitude. For example, she ROLLED HER EYES when I asked her two questions: (1) how long the procedure would take, and (2) whether she had to tie my baby’s hair in buns bc she was pulling so tight that it made her cry

At times, she was PURPOSELY HURTING my child. Junqi used a wooden Q-tip to separate my baby’s hair into sections and was scraping her scalp so hard with the wooden end that my baby was crying. She COULD HAVE USED THE SOFT COTTON SIDE to separate her hair into sections. She didn’t even have that much hair!

In addition, I asked her if we can use water instead of the suction to keep the tape on (the suction was making my baby cry even more) and she said “have you done this before” and I said “well we did a 1 hour EEG here at Cornell and they used water so was just wondering.” She ROLLED HER EYES and said “THAT WAS A DIFFERENT LOCATION.” Please note she COULD’VE SIMPLY LOWERED THE SUCTION LEVEL. The second technician did exactly that and explained that there are different suction levels. Why would you use the same suction level for an adult on a baby?!

When I asked for break because my baby was freaking out due to the pain caused by Junqi, leading my baby to scratch her face so hard it was bleeding, Junqi said “why are you here” and I said “well because she’s been having spasms”. Her response was “you can refuse EEG. You’re hurting baby”. I told her that I didn’t want to be there and wished my daughter was happy and healthy but that she was having spasms and she kept repeating “you can refuse EEG.” She thought this procedure was unnecessary, which is absurd and not her decision. And if anything, SHE had already hurt my baby creating a wound on my baby’s scalp.

This was the last straw and I told her if she was having a bad day, she should not take it out on her patients and that she didn’t have to be there. Her response was “ok it’s better for me to leave.”

Not only was my daughter injured, but Junqi wasted my time (I had to take off work to go to the EEG with my daughter) and many medical professionals time (from the NP to the nurses to the management team), her team’s time as her team member had to cover her patient, and 4 hours of my life as she did not complete the procedure and I had to wait that long for a new technician.

No actions were taken against this woman who hurt my child, no apology from her, and it is unclear whether she was provided training after this incident (i.e. use different suction levels based on patient’s age, don’t use a sharp wooden stick to separate a patients hair - use the soft side, don’t roll your eyes at...

Being hospitalized in this hospital is being the worst experience of my life, for almost two weeks with prostatitis I have never been seen by a urologist, they removed the urinary catheter without an evaluation by the urologist of my prostate, so they had to drain my urine, the staff has no empathy with the pain... it was terrible, terrible, and to this day I still haven't seen the urologist even though I have an emergency with a urinary catheter, they postponed my appointment for next week. in September explain by this same way the horror that had been my days of hospitalization on the 7th floor of this place between September 7 and September 10 of the year and year

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This is for all the people struggling with mental health and OCD and anxiety disorders: never, ever, EVER, send yourself to the New York Presbyterian Weill-Cornell Partial Hospitalization Program for adolescents. It is absolute hell. During my stay there, my social worker had the snappiest attitude and my psychiatrist was the most useless piece of crap I've ever endured. I would talk to her about what I wasn't feeling great about and what I was struggling with, as well as personal details regarding my mental health, and all she would say is "That sounds frustrating. Do you have any other questions about the program?" She said this. Every. Single. Time. Literally dismissing me aside. I swear to god, I could tell her that my mom just died and she will, guaranteed, reply that way. And when I confronted to her about how I thought the program was unproductive as well as her robotic and emotionless responses, she would simply give me the blankest look ever and say, "Then what do you want me to do about it?" It just blew my mind how a psychiatrist, who went to college for several years, is asking a teenager how to do their own job. I was understandably (very) angry, and the next day, I was a bit calmer and talked to my social worker and my psychiatrist. Unfortunately, they were still complete imbeciles. They were droning on and on about how I "wouldn't let them help me," to which I responded, "what are you going to help me with?" My social worker went on to say that it was "up to me." Consequently, I made it explicitly clear that I wanted proper treatment for my mental disorders. After all, this was why I was enrolled in this 25-hour a week program. But did they listen? Of course not. They proceeded to blab on and on about how I basically had to be treated for anger issues because of my anger the day before. I completely lost it. As I'm writing this, I'm unfortunately still in the program, but the day I leave will be like a breath of fresh summer air after being dunked in a wet mosquito-infested clogged public urinal. Please, please, please, do NOT go here. An extinct volcano could offer better services than any of the absolutely incompetent "professionals" working there. And believe me, I've been to other hospitals (Westchester Behavior Health, Mount Sinai) and none of them were as horrifically useless as this one. And if you are parent considering to send your child here, I assure you, your child will be falling asleep through the entire program. These people have the audacity to give struggling teenagers crayons and a piece of paper for an hour and call that therapy and cognitive behavior therapy. They will not help you and they will not listen to you. And this place has the audacity to call themselves the Top 5 Best Hospitals in the Nation. What an...