Oscar de la Renta — Local services in New York

I am writing to share the incredibly disappointing and frustrating experience my sister and I had with Oscar de la Renta, which has left us feeling disrespected and mistreated.

My sister recently got engaged and as a lifelong dream of hers, wanted to wear ODLR. We inquired about a particular wedding dress and was quoted more than triple the cost of the other gowns they sell. Although it was way out of our price range, we decided to still proceed with making an appointment to view the other inventory because we were traveling from out of town, we needed to book a flight and hotel around this appointment date and many bridal appointments can be hard to come by.

After I made the appointment, I found out that Oscar de la Renta dresses are sold at other bridal locations, so I reached out to three different shops to inquire about this specific dress. All three provided me with the same significantly lower price than what was quoted by the New York boutique. Although this dress was not in stock, we were told by one of the bridal shops that since this was a unique dress and is only located in NY, they would have to inquire about having the dress shipped to them. The bridal shop confirmed with ODLR that the dress was available and they could ship it. However, a few days later, they informed me that the dress was only able to be ordered through the NY boutique.

After confirming this with the bridal shop, I contacted the New York boutique again to see if they would honor the lower price I was quoted by the other stores. Shortly after, they called me back, told me no and to my surprise, they quoted me yet another price. At this point, I had received four different prices from various locations: three bridal boutiques, the New York boutique and the Los Angeles boutique.

Given the confusion and inconsistency, I reached out to Alex Bolen, the CEO of Oscar de la Renta, who had Christine Kelley, EVP of Manufacturing and Operations reach out to me. Unfortunately, Christine's behavior was dismissive and unprofessional. When I explained the situation, she seemed uninterested in resolving the issue, instead focusing on questioning why I received different prices. I had proof of the conversations in text and she wanted me to share them with her but I didn't because her tone was rude and condescending, and during our second phone call, she hung up on us without any attempt to resolve the issue. To make matters worse, she blocked me on LinkedIn, where she reached out to me. After, I reached out to Alex regarding her behavior, which she denied and as if that wasn’t enough, Christine then had our bridal appointment canceled less than a week before our scheduled visit even though we had our hotel and flights booked. As anyone who has planned a wedding knows, appointments are often booked weeks and months in advance, leaving us with no options to visit other bridal stores and left us completely stranded.

A wedding should be a joyous occasion, but our experience with Oscar de la Renta, Christine Kelley and the team have turned it into a nightmare. I would never want anyone else to endure the treatment we received, and I strongly advise others to look elsewhere for their wedding gowns and other...

First of all I called the store when I saw a dress that I liked in size 12 online but im a size 2 I wanted the dress so badly so I was ready to make alterations to size it down to my size 2 I put it on hold next I arrive at the store and I wasn’t treated the right way from the beginning when I first entered the store the guy who was helping me didn’t even smile at me he dident odffer anything to drink ect and my friend arrived to help me with the desition they dident even ask her if she wanted anything second the dress was size 12 and I had to clip in the dress at the back in order to see how it looked no one was even suggesting it so my friend asked the to do it I mean come on just because im young they was thinking im not going to buy the dress in the end I did anyways but I was so sad so miss treated I was so disappointed the whole experience was just awful. I hated going to the store because of the service they wore not nice at all. Awful and even when my fiancé arrived to pay for the dress he was running because the store was closing and we had to make the payment when he entered they didn’t smile again and did not offer anything to drink. Im still thinking about that day of my experience I never want to go back my friend who helped me with the decision even said they wore so rude they wasn’t even interested in helping me. Oscar de la Renta have to work on their management and custom service!!!!!!!! GO To Goodman to the personal shopper Alla Prokopov she is the best and the nicest person ever, she gave me outstanding service and...

A very middling experience. I ordered a custom RTW gown for my wedding celebration. The first appointment was ok - they just made me try another gown for size and that was that. When I returned for the fitting, they had sort of prepared a dressing room, but the friends that had come to support me were treated with contempt by the attending staff. Agata however was very kind, and she took care of me during the appointment. I then went back six days later for the final fitting on my own. Agata was on leave but she had put me in the care of a colleague. I arrived and she looked surprised I was back (even though I had a scheduled appointment), saying she wasn’t even sure the dress was ready. They put me in a dressing room that was more of a stock room, and nothing was prepared. When you spend thousands of dollars on a dress, you would expect at least to be offered a glass of water, a place to seat or - lo and behold - a coffee. Other luxury fashion houses do this. All in all, my experience was disappointing in terms of value for money, and even though the dress is gorgeous and Agata was a delight, I would think twice before recommending a friend have a custom...